NHS Band 3 Administrator — Reception & Admin Support

Inclusion; Grays; Hybrid; GBP 21,000 - 24,000; Full time

Job summary

Inclusion Thurrock NHS Talking Therapies is seeking a Band 3 Administrator to provide general reception and administrative support across the team. You will handle patient enquiries, coordinate appointments, and assist therapists and managers in a busy primary care environment.

Experience in administration and data entry is desirable. The role focuses on non-clinical support within a NHS Talking Therapies service, with a commitment to professional boundaries and patient confidentiality.

Qualifications

• Knowledge of administrative procedures and systems.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Ability to prioritise workload to meet deadlines.
• Effective written and verbal communication with colleagues and service users.
• Able to maintain composure under pressure.

Responsibilities

• Provide general reception and administrative support for the NHS Talking Therapies service.
• Answer and direct telephone and face-to-face enquiries with professionalism.
• Assist with course administration and data entry across systems.
• Coordinate appointments and liaise with therapists and managers.
• Support service users and maintain accurate records and communications.

Skills

Administrative procedures

MS Office

Prioritisation

Communication skills

Staying calm under pressure

Tools

Microsoft Office Suite

Job description

Inclusion Thurrock NHS Talking Therapies is seeking a Band 3 Administrator to provide general reception and administrative support across the team. You will handle patient enquiries, coordinate appointments, and assist therapists and managers in a busy primary care environment.

Experience in administration and data entry is desirable. The role focuses on non-clinical support within a NHS Talking Therapies service, with a commitment to professional boundaries and patient confidentiality.