Administrator

Dorset HealthCare University NHS Foundation Trust; Dorchester; On-site; GBP 19,000 - 21,000; Full time

Job summary

Dorset All Age Eating Disorders Service seeks an experienced Team Secretary to join a busy, multi-disciplinary team in Dorchester. The role requires strong NHS secretarial know-how, high organisation, and proficient Microsoft Office skills, with RiO knowledge preferred.

DBS check will be provided by the Trust. The post involves handling referrals, scheduling appointments, typing letters, minutes, reception duties, and directing calls.

Qualifications

• Knowledge of NHS secretarial and administrative procedures.
• Excellent multi-tasking abilities and organisation.
• Proficiency in Microsoft Office; RiO preferred.

Responsibilities

• Register referrals and schedule appointments.
• Type therapists’ letters and prepare meeting minutes (team and professionals).
• Carry out reception duties and handle calls, directing them appropriately.
• Provide information to patients, staff, carers, GPs, and health teams regarding appointments and care pathways.
• Develop and update office procedures and databases; manage referrals processing.

Skills

NHS secretarial procedures

Multi-tasking

Microsoft Office (general)

Education

RSA/OCR II Typing

Tools

RiO

Microsoft Office

Job description

The Dorset All Age Eating Disorders Service are looking for a highly motivated and experienced Team Secretary who preferably has a comprehensive knowledge of NHS secretarial and administrative procedures. This is a busy position and requires the post holder to be highly organised in co-ordinating their workload to efficiently meet the needs of the service. In this role you will receive peer support and supervision sessions.

You will be joining a friendly, dynamic, professional multi-disciplinary team in a high paced environment where a flexible and adaptable approach with excellent multi-tasking abilities as well as a good understanding of Microsoft Office and a minimum of RSA/OCR II Typing / word processing qualification or equivalent is required. A working knowledge of RiO would be preferable.

The role will be based at Trinity Street in Dorchester.

If you have any queries about any aspect of the role or need additional information please contact Karen Bareham, Lead Administrator or Hannah Zillner, Clinical Manager on 0300 019 1771.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.

You will support all Eating Disorder clinical staff by undertaking administrative and clerical duties including registering referrals, scheduling of appointments, typing all therapists’ letters, team meeting minutes, professionals meeting minutes, as well as reception duties and answering and appropriately directing all calls into the service.

You will provide information to patients, staff, carers, relatives, GPs, Community Health Teams, relating to appointments, patient care, service pathways and meetings, verbally by telephone, face to face or written in a tactful and courteous manner often requiring

non-clinical advice involving careful analysis of delicate situations regarding patient care, requiring knowledge of patient confidentiality.

You will organise and prioritise own routine and non-routine daily workload. To have input into developing, organising and implementing new office procedures and systems e.g. developing/updating databases, procedures for processing referrals and general day-to-day business.

Please note visa sponsorship for this role is unfortunately not available. Please ensure you hold valid right to work in the UK and will not require sponsorship if successful.

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do, and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion, and expertise in all we do.

For further details / informal visits contact: Name: Karen Bareham Job title: Lead Administrator Email address: [e-mail] Telephone number: 0300 019 1771