Liaison Psychiatry Administrator

Cardiff and Vale University Health Board; Poole; On-site; GBP 21,000 - 26,000; Full time

Job summary

Dorset HealthCare is seeking an administrator to join the Liaison Psychiatry Team at Poole/Bournemouth sites. You will provide comprehensive secretarial and administrative support, handle referrals, reports, and organise meetings and conferences, and manage mail and communications efficiently.

Excellent IT skills and strong written and verbal English are essential. You must be able to work under pressure, maintain confidentiality, and collaborate effectively within a busy team.

Qualifications

• Excellent communication and interpersonal skills.
• Able to work under pressure and manage multiple tasks.
• Strong IT skills including MS Word, Excel, and e-mail.
• DBS check required; Trust will cover cost.

Responsibilities

• Provide secretarial and administrative support to the Psychiatry Liaison team.
• Process mail, referrals, reports, and organise meetings/conferences.
• Handle faxing, photocopying and email communications efficiently.

Skills

Communication skills

Interpersonal skills

Organisational skills

Keyboard skills

Time management

MS Word

MS Windows

Confidentiality awareness

Problem solving

Education

GCSEs

RSA level or equivalent

Tools

Microsoft Word

Microsoft Windows

MS Excel

Job description

The Liaison Psychiatry Team provide assessments and support to service users referred to our service by the general hospital wards., To provide comprehensive secretarial and administrative support to Psychiatry Liaison team at Dorset County hospital , to include: providing requested correspondence, referrals to service, reports, the organisation of meetings/conferences and faxing, photocopying and e-mailing services in an efficient and timely manner. To process incoming and outgoing mail. To date stamp incoming mail and forwardappropriately and to ensure that outgoing mail is despatched using the appropriate mailingservice and is always correctly addressed. To provide a responsive, prompt, caring and highly professional phone-in service topatients, carers, relatives and all other professionals and agencies, ensuring that thisservice is operational between the hours of 9.00am and 5.00pm., For the main duties and responsibilities for this role please read the attached job description and person specification. If you would like or know of anyone who would value this support, please do [e-mail].

We are looking to recruit an administrator to our team. You will be required to have excellent communicate and interpersonal skills, as day to day you will be required to interact with a number of different people, and are often the first point of call when contacting our service. In additional to customer care skills you be need to demonstrate excellent IT skills. You must be able to work accurately under pressure, whilst remaining calm, and be able to work well as part of a team. You will be working within a team of administrators who provide a comprehensive administrative service across the Poole and Bournemouth sites. The role is office based. Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.

• Good standard of general education eg: GCSEs
• RSA level or equivalent qualification, Sound use of Word, Microsoft and Windows
• Goodd communication skills (verbal and written)
• Organisational skills
• Keyboard skills
• Time Management skills
• Able to prioritise, Competent with MS excel
• Experience of working in an office environment/ administrative role., Development and maintain good working relationships
• Be able to work in a flexible and approachable manner
• Demonstrate an understanding of confidentiality
• Able to work under pressure and time frames effectively, Able to use own initiative and problem solving skills, The role requires the postholder to sit at a keyboard for frequent periods of time and use a VDU/ computer on a frequent basis
• The role requires frequent concentration for typing documents
• To be able to work with frequent interruptions
• Demonstrate skills in written and spoken English, adequate to enable the post holder to carry out the role effectively
  At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people. We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities. Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves. Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.