Medical Secretary - Paediatrics

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 26,000 - 34,000; Full time

Job summary

Royal United Hospitals Bath NHS Foundation Trust is seeking an organized Medical Secretary to support the Paediatric team. You will provide comprehensive administrative service to the MDT, handle enquiries, manage appointments, and maintain patient records, enabling smooth pathways of care.

Working in a busy NHS environment, you will liaise with clinicians, clerical colleagues, and external partners, ensuring information governance, accurate data entry, and timely communications.

Qualifications

• Post-GCSE qualification e.g. A level, Advanced apprenticeship, NVQ 3 or equivalent experience
• Typing qualification or experience
• Demonstrable experience and knowledge of office and administrative processes
• Experience within the NHS or similar health care setting
• Computer literate in Microsoft Office applications e.g. Word, PowerPoint and Outlook and other software: Adobe, Internet Explorer, Google Chrome

Responsibilities

• To provide a comprehensive administrative service and support the operational activity across Paediatrics.
• To provide a first point of contact, including answering all telephone enquiries from internal and external callers, taking and relaying messages in a polite and helpful manner, and using own judgement to establish the priority of issues and taking action as appropriate.
• To assist in the treatment for patients, for example updating relevant databases and computer systems as needed and to ensure referrals to other healthcare professionals or external organisations are actioned promptly.
• To arrange and (where necessary) cancel/reschedule appointments, book follow-up appointments and manage the waiting list appropriately.
• To scan and upload clinical information as directed to ensure patients’ electronic medical records are kept as up to date as possible. To retrieve results from in-house systems as required by the clinicians.
• Provide cross cover within the administrative team as required.

Skills

Organization

Communication

Typing

Education

Post-GCSE qualification (A level / NVQ 3)

Tools

Microsoft Office

Word

PowerPoint

Outlook

Adobe

Internet Explorer

Google Chrome

Job description

Medical Secretary - Paediatric team

We are looking for an organised and proactive Medical Secretary to join our Paediatric service, working primarily with the Paediatric team. This is a rewarding and varied role that sits at the heart of patient care, offering the opportunity to work closely with a dedicated multidisciplinary clinical team and fellow secretarial colleagues.

Job Overview

We are looking for an organised and proactive Medical Secretary to join our Paediatric service, working primarily with the Paediatric team. This is a rewarding and varied role that sits at the heart of patient care, offering the opportunity to work closely with a dedicated multidisciplinary clinical team and fellow secretarial colleagues.

In this pivotal position, you will deliver a comprehensive and professional administrative service to the multidisciplinary team (MDT), helping to ensure smooth, efficient and patient-focused pathways of care. You will act as a key point of contact, working collaboratively with clerical teams to coordinate communication between patients, clinicians and external organisations.

If you thrive in a busy healthcare environment, enjoy working as part of a supportive team and take pride in making a real difference to patients’ experiences, this is an excellent opportunity to develop your skills within a specialist and compassionate service.

Main duties of the job

Key elements, main duties and responsibilities of the role include

• To provide a comprehensive administrative service and support the operational activity across Paediatrics.
• To provide a first point of contact, including answering all telephone enquiries from internal and external callers, taking and relaying messages in a polite and helpful manner, and using own judgement to establish the priority of issues and taking action as appropriate. Disseminate key information in line with Information Governance and other relevant Trust policies.
• To assist in the treatment for patients, for example updating relevant databases and computer systems as needed and to ensure referrals to other healthcare professionals or external organisations are actioned promptly.
• To arrange and (where necessary) cancel/reschedule appointments, book follow-up appointments and manage the waiting list appropriately.
• To scan and upload clinical information as directed to ensure patients’ electronic medical records are kept as up to date as possible. To retrieve results from in-house systems as required by the clinicians.
• Provide cross cover within the administrative team as required.

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Detailed Job Description And Main Responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Person specification

Qualifications & Training

Essential criteria

• Post-GCSE qualification e.g. A level, Advanced apprenticeship, NVQ 3 or equivalent experience

Desirable criteria

• Typing qualification or experience

Knowledge & Experience

Essential criteria

• Demonstrable experience and knowledge of office and administrative processes

Desirable criteria

• Experience within the NHS or similar health care setting

Specific Skills

Essential criteria

• Computer literate in Microsoft Office applications e.g. Word, PowerPoint and Outlook and other software: Adobe, Internet Explorer, Google Chrome

Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Further details / informal visits contact

Name Carley Goodwin
Job title Specialty manager
Email address [e-mail]