Administrator

Forrest Recruitment Ltd.; Chester; Hybrid; GBP 21,000 - 29,000; Full time

Job summary

Forrest Recruitment Ltd. in Chester is seeking a proactive Administrator to join a busy Recruitment & Training team on a permanent hybrid basis.

You will support the recruitment and training of prospective pub licensees and operators, handling applications and checks with precision. You will manage inbound and outbound calls, conduct initial screenings, maintain records, and coordinate training bookings while protecting confidential information.

Qualifications

• Excellent telephone communication skills and the confidence to engage with people from all backgrounds.

Responsibilities

• Managing inbound enquiries and outbound calls with prospective licensees and operators.

Skills

Telephone communication

Customer service

Organisational skills

Attention to detail

Confidentiality handling

Microsoft Office

Independent worker

Team collaboration

Tools

Microsoft Office

Job description

Administrator - Permanent - Chester, HYBRID - £25k

We're looking for a proactive and organised Administrator to join a busy team supporting the recruitment and training of prospective pub licensees and operators.

As an Administrator, you'll be responsible for engaging with prospective applicants, understanding their experience and circumstances.

You'll need to be comfortable picking up the phone, making outbound calls, building rapport quickly and having engaging, professional conversations with people from a range of backgrounds. Alongside this, you'll provide essential administrative support to the Recruitment & Training team, ensuring applications, checks, records and training activities are managed accurately and efficiently.

The Role

Key Responsibilities:

• Managing inbound enquiries and outbound calls with prospective licensees and operators.
• Building applicant relationships and providing guidance throughout recruitment.
• Conducting initial telephone screenings to assess applicants' experience and suitability.
• Supporting targeted recruitment activities to meet hiring priorities.
• Processing applications, completing credit checks and maintaining accurate records.
• Maintaining applicant systems and trackers while protecting confidential information.
• Providing administrative support to the Recruitment & Training team.
• Coordinating training bookings, registers, attendance records and e-learning.
• Collaborating with Business Development Managers and Recruitment & Training Executives to identify suitable applicants.

About You

• Excellent telephone communication skills and the confidence to engage with people from all backgrounds.
• The ability to build rapport quickly and deliver great customer service.
• Strong organisational skills and excellent attention to detail.
• Confidence handling confidential information and managing competing priorities.
• Good IT skills, particularly Microsoft Office.
• A proactive, flexible approach and the ability to work independently and as part of a team.

This is a fantastic opportunity for someone who enjoys working with people and wants to develop their experience across recruitment, training and administration.