Administrator

Mears; Charlton; Vor Ort; GBP 21.000 - 25.000; Vollzeit

Benefits dieser Stelle

25 days annual leave plus bankHolidays

Family-friendly policies, includingenh

Life assurance

Van & Fuel card

Refer a friend schemes

Generous pension scheme and sick pay

Employee Assistance Programme

Mears Rewards discounts across majorUK

Excellent training and developmentopps

Annual Mears Fun Day

Volunteering leave

Zusammenfassung

Mears is seeking an Administrator to join our team in Evesham. You will support day-to-day administrative functions across our operations, ensuring processes run smoothly and in line with company procedures.

The role involves working with colleagues, clients and service users to deliver accurate, timely and professional support. Responsibilities include handling communications, managing purchase orders and invoices, maintaining records, and ensuring customer experience remains central to

Qualifikationen

• Experience in an administrative environment, ideally within social housing.
• Experience in diary management and related administrative tasks.
• Ability to manage administrative processes accurately and efficiently, with deadlines in mind.
• Excellent written and verbal communication, and professional customer care.

Aufgaben

• Provide administrative support across property operations and internal departments.
• Coordinate asbestos works administration with specialist contractors from start to finish.
• Triaging jobs within the scope of Awaabs Law.
• Record and respond to client, contractor and service user communications via phone and email.
• Manage materials requisitions, purchase orders and invoicing for repairs.
• Input cost data to support timely completion, sign-off and billing of work orders.
• Coordinate with operatives, supervisors and subcontractors for efficient turnover of vacant properties.
• Monitor progress of asbestos works and share updates with colleagues.
• Assist with scheduling appointments, access arrangements and property readiness.
• Maintain company assets per policy and report any damages.
• Attend meetings and training sessions as required.
• Uphold high standards of health & safety and customer care.

Kenntnisse

Diary management

Administrative experience

Microsoft Office

Time management

Organisational skills

Communication skills

Customer service

Interpersonal skills

Tools

Microsoft Office

Jobbeschreibung

About the Role

We're looking for an Administrator to join our team in Evesham. You'll play a key role in supporting day-to-day administrative functions across our operations, ensuring all processes run smoothly and in line with company procedures.

This role involves working closely with colleagues, clients, and service users to deliver accurate, timely and professional support. You'll be responsible for handling communications, managing purchase orders and invoices, maintaining records, and ensuring customer experience remains central to everything we do.

Role Responsibilities

• Provide administrative support across property operations and internal departments
• Coordinating the administration of asbestos works with specialist contractors from start to completion
• Triaging jobs that fall within the scope of Awaabs Law
• Recording and responding to client, contractor, and service user communications relating to asbestos works via telephone and email
• Managing materials requisitions, purchase orders, and invoicing processes for repair activities
• Inputting cost data to support the timely completion, sign-off, and billing of property work orders
• Coordinating with operatives, supervisors, and subcontractors to support efficient turnaround of vacant properties
• Monitoring progress of asbestos works and liaising with colleagues to ensure accurate and timely updates are shared
• Assisting with scheduling appointments, access arrangements, and property readiness activities
• Taking care of company assets in line with policy and reporting any damages
• Attending meetings and training sessions as required
• Upholding high standards of professionalism, health & safety, and customer care throughout the process

Key Criteria

• Experience in an administrative environment, ideally within the social housing sector
• Experience in diary management and associated administrative tasks
• Proven ability to manage administrative processes accurately and efficiently
• Comfortable working to deadlines in a busy office setting
• Strong time management, planning, and organisational skills
• Confident using computerised systems and Microsoft Office applications
• Excellent written, verbal, and interpersonal communication skills
• Strong customer service ethos with a professional approach to all interactions
• Ability to liaise effectively with service users, colleagues, and external stakeholders via telephone and email
• Willingness to attend meetings and training sessions as required
• Commitment to maintaining high standards of health & safety and company procedures

Benefits:

• 25 days annual leave plus bank holidays
• Family-friendly policies, including enhanced maternity/paternity leave
• Life assurance
• Van & Fuel card
• Refer a friend schemes
• Generous pension scheme and sick pay
• Employee Assistance Programme
• Mears Rewards - access to discounts across major retailers, including supermarkets
• Excellent training and development opportunities
• Annual Mears Fun Day (previous locations include Alton Towers and Drayton Manor)
• Volunteering leave - up to two days per year to support community initiatives