Administrator

Mears Group; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Family friendly policies

Employee Assistance Programme

Pension scheme

Career progression opportunities

Occupational health support

Life Assurance

Cycle to Work Scheme

Job summary

Mears Group in Kensington is seeking an Administrator to support the Damp and Mould Contract, coordinating reports from residents, surveyors and internal teams to ensure timely, accurate case progression.

You will log and manage damp and mould reports, raise works orders, maintain records, and provide updates to residents, while working Monday to Friday in a busy, office-based environment. This role offers a collaborative team setting and opportunities for development.

Qualifications

• Proven administrative experience, ideally within social housing or a related sector
• Strong organisational skills and excellent attention to detail
• Excellent written and verbal communication skills
• Experience using housing management, repairs or similar business systems
• Ability to manage multiple priorities and meet deadlines
• Strong customer service skills and a professional approach
• Ability to work effectively within a team environment
• Awareness or understanding of Awaab's Law would be advantageous, but not essential as full training will be provided

Responsibilities

• Receive, log and manage damp and mould reports from residents, housing officers and internal teams
• Maintain accurate records across housing management and repairs systems
• Monitor cases from initial report through to closure
• Ensure cases are progressed within agreed timescales and regulatory requirements
• Act as a key point of contact for residents affected by damp and mould
• Provide updates and support to residents throughout the process
• Schedule inspections with surveyors and residents
• Raise and track works orders for remedial repairs
• Liaise with contractors to monitor progress and completion of works
• Update damp and mould registers and compliance trackers
• Support reporting activities including KPI monitoring and trend analysis
• Assist with audits, regulatory returns and internal reviews
• Manage inspection reports, photographs and correspondence
• Work closely with housing officers, repairs teams and asset management colleagues
• Support continuous improvement initiatives across damp and mould processes

Skills

Administrative experience

Organisational skills

Communication skills

Housing management systems experience

Multi-tasking

Customer service

Teamwork

Awaab's Law awareness

Tools

Housing management systems

Repairs systems

Job description

Annual salary: up to £30,000.00

Location: Kensington, 100% office based

Contract: Permanent, Full Time, Monday to Friday, 8:00am to 5:00pm

Salary: £30,000 per annum

We are looking for an Administrator to support the day-to-day running of our Damp and Mould Contract, helping to ensure residents receive a responsive and effective service. This is a busy and rewarding role where you will coordinate damp and mould cases from initial report through to completion. Working closely with residents, surveyors, contractors and internal teams, you will play a key part in ensuring cases are managed efficiently, accurately and in line with regulatory requirements.

About the Role:

As an Administrator, you will support the Damp and Mould team by managing reports, coordinating inspections, raising works orders and maintaining accurate records. You will act as a key point of contact for residents and internal stakeholders, ensuring cases progress within agreed timescales and that residents receive clear and timely updates throughout the process.

• Receive, log and manage damp and mould reports from residents, housing officers and internal teams
• Maintain accurate records across housing management and repairs systems
• Monitor cases from initial report through to closure
• Ensure cases are progressed within agreed timescales and regulatory requirements
• Act as a key point of contact for residents affected by damp and mould
• Provide updates and support to residents throughout the process
• Schedule inspections with surveyors and residents
• Raise and track works orders for remedial repairs
• Liaise with contractors to monitor progress and completion of works
• Update damp and mould registers and compliance trackers
• Support reporting activities including KPI monitoring and trend analysis
• Assist with audits, regulatory returns and internal reviews
• Manage inspection reports, photographs and correspondence
• Work closely with housing officers, repairs teams and asset management colleagues
• Support continuous improvement initiatives across damp and mould processes

Key Criteria:

• Proven administrative experience, ideally within social housing or a related sector
• Strong organisational skills and excellent attention to detail
• Excellent written and verbal communication skills
• Experience using housing management, repairs or similar business systems
• Ability to manage multiple priorities and meet deadlines
• Strong customer service skills and a professional approach
• Ability to work effectively within a team environment
• Awareness or understanding of Awaab's Law would be advantageous, but not essential as full training will be provided

Benefits:

• 25 days annual leave plus bank holidays
• Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (4 weeks full pay) and adoption leave
• Employee Assistance Programme - free confidential support and counselling available
• Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering leave – up to two days per year to support community initiatives
• Cycle to Work Scheme
• Share save scheme
• Recognition and long service awards
• Buy up to 5 days holiday each year depending on length of service
• Learning and development opportunities
• Career progression opportunities across Mears Group
• Occupational health support
• Green car scheme with Tusker after successful probation period
• Be part of an inclusive workplace with access to a range of colleague networks and support groups focused on diversity, wellbeing and career development. From Disability, Pride (LGBTQ+) and Ethnic Diversity networks to Women in Leadership, the Women Operative Support Group, Women's Health, Men's Mental Health and Armed Forces communities, these groups provide opportunities for support, connection and professional development across our diverse workforce.
• Company Sick Pay
• Life Assurance (2x annual salary)
• 5% employee and 3% employer pension contribution with People pension

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply. We are the people behind the smile! At Mears we look for people who share our vision and values - to make a positive difference to the communities we serve. We do this by improving homes, improving communities and improving lives. We are proud of our business and the opportunities we provide to colleagues working across the UK. Our Values - Customers / Innovation / Teamwork / Responsibility