Admin Assistant – Waste & Recycling

Diamond Blaque HR Solutions; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Diamond Blaque HR Solutions is seeking a role focused on managing resident and business complaints, improving community engagement and supporting recycling initiatives in London. The position involves outdoor site visits and occasional evening meetings, with a strong emphasis on data handling and cross‑team collaboration.

You will work across frontline operations, councils and residents to resolve issues, provide clear written responses and support environmental campaigns while upholding data

Qualifications

• Experience in customer service, resident engagement or community work.
• Strong organisation skills and experience managing competing deadlines.
• Clear written and verbal communication, including handling challenging enquiries.
• Accurate administration, data entry and record-keeping skills.
• Understanding of waste management, recycling and environmental sustainability.
• Knowledge of communities, complaints procedures and data protection requirements.
• Confidence in learning IT systems and working independently and within a team.

Responsibilities

• Manage resident and business complaints from first contact to resolution.
• Investigate missed collections and other waste enquiries with operational teams.
• Maintain accurate records using iCasework and customer relationship management (CRM) systems.
• Write clear responses, correspondence and case notes.
• Respond to councillor enquiries and support draft responses to MP correspondence.
• Advise on recycling, waste presentation and contamination.
• Support community events, estate visits and recycling campaigns.

Skills

Customer service

Organisation

Communication

Data entry

Waste management

Data protection

IT literacy

Job description

What you'll do

• Manage resident and business complaints from first contact to resolution.
• Investigate missed collections and other waste enquiries with operational teams.
• Maintain accurate records using iCasework and customer relationship management (CRM) systems.
• Write clear responses, correspondence and case notes.
• Respond to councillor enquiries and support draft responses to MP correspondence.
• Advise on recycling, waste presentation and contamination.
• Support community events, estate visits and recycling campaigns.

What you'll bring

• Experience in customer service, resident engagement or community work.
• Strong organisation skills and experience managing competing deadlines.
• Clear written and verbal communication, including handling challenging enquiries.
• Accurate administration, data entry and record-keeping skills.
• Understanding of waste management, recycling and environmental sustainability.
• Knowledge of communities, complaints procedures and data protection requirements.
• Confidence in learning IT systems and working independently and within a team.

Desirable

• Experience in complaints handling, casework management, or customer-facing investigation.

Please note

The role includes outdoor work, borough-wide site visits and occasional work outside normal office hours, including evening meetings.

We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates.