Administrator

recoveryfocus; Bradford; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme with employer contrib.

Life assurance (3× annual salary)

Enhanced sick pay

Birthday leave

Professional qualification support

24/7 online GP and EAP

Cycle to Work

Blue Light/Card discounts

Free will writing service

Job summary

Waythrough is recruiting an Administrator in Bradford to be the frontline contact for clients and visitors, coordinating enquiries via phone, email, text and website. You’ll welcome users, signpost to staff, and schedule appointments while maintaining accurate records and supporting data reporting.

The role requires NVQ2 in business administration or equivalent, with experience in a customer-facing admin role and proficiency in Microsoft Office.

Qualifications

• NVQ 2 in business administration or equivalent required.
• Experience in a customer-facing admin role preferred.
• Familiar with quality systems and audit requirements.
• Experience with cash handling and petty cash reconciliation.
• Proficient in Microsoft Office programmes and data entry.

Responsibilities

• Be the first point of contact for clients and visitors and coordinate enquiries by phone, email, text and website.
• Welcome and signpost service users to appropriate staff or partners.
• Coordinate appointment systems and maintain referral information accurately.
• Maintain data entry standards using Excel, Access and other databases.
• Assist with room bookings, minutes and meetings as required.
• Support service quality standards and data collection for performance indicators.

Skills

NVQ 2 in business administration

Customer-facing role

Quality systems knowledge

Cash handling

Microsoft Office

Data/collation of information

Administrative skills

Education

NVQ2 in business administration (or equivalent)

Tools

Microsoft Office

Job description

Administrator

Location: 11-12 Eldon Place, Bradford, BD1 3AZ

Working Hours: 37 hours per week, 08:00am-16:00pm

Contract Type: Permanent

Salary: £25,877.80 - £28,453.69 per annum

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

About The Role:

• Act as the first point of contact for clients and visitors to the service and coordinate timely responses to enquiries made via telephone, email, text and website.
• Ensure everyone contacting the service is welcomed, supported and where appropriate signposted to service staff and/or relevant partners.
• Provide a positive first contact for those contacting the service by telephone, utilising the service referral pathway to identify and action appropriate next steps including options such as booking an assessment appointment, accessing a duty worker or signposting.
• Where relevant contribute to maintaining and monitoring the service lone working system within recovery centres and where applicable community delivery venues.
• Where relevant identify, facilitate and organise use of community outreach and satellite sites for service provision.
• Maintain electronic and manual appointment systems and complete referral information as appropriate.
• Ensure a high standard of accuracy for data entry, using computerised recording systems and packages such as Excel, Access, Theseus and other databases within required deadlines.
• Where relevant lead on the coordination of room bookings, including preparation of meeting/training rooms and organisation of refreshments as requested.
• Attend meetings and take minutes when required.
• Understand service and organisational quality standards and audit requirements, including the need to ensure information is collected and recorded in accordance with quality and audit requirements.
• Understand and be able to work within a quality assurance system on a day-to-day basis.
• Understand performance indicators for the service and assist with the collection and presenting of data, providing evidence that performance indicators have been met.
• Maintain accurate, up to date records and work in accordance with organisational guidelines and procedures.

To Succeed in This Role, You'll Need:

Essential:

• NVQ 2 in business administration (or equivalent) or demonstrable related experience.
• Previous experience in a customer facing administrative role.
• Knowledge of quality systems and audit requirements.
• Experience in cash handling, petty cash reconciliation and generic admin duties.
• Proficient in Microsoft Office programmes.
• Ability to collate and disseminate information.
• Administrative skills, including experience of working within electronic monitoring and recording systems.

What We Offer

• 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days' annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.