Resident Liaison Officer

Wates; Birmingham; Remote; GBP 26,000 - 32,000; Full time

Job summary

Wates Property Services is recruiting a Project Administrator to support a high-profile planned maintenance contract in social housing. Based on-site with an office in North Birmingham, you’ll work with residents, site teams and subcontractors to ensure smooth delivery and excellent customer service.

Strong IT skills and experience in a project environment are essential. You will handle project documentation, scheduling, reporting and administrative tasks across operational and commercial teams,

Qualifications

• Experience supporting busy project teams in an office or project environment.
• Strong organisational skills with ability to manage multiple priorities.
• Excellent communication and customer service skills.
• Strong IT skills, including Microsoft Office applications (Excel, Word, Outlook).
• Ability to work collaboratively with operational teams, residents and client stakeholders.

Responsibilities

• Manage project documentation, keep records accurate and compliant.
• Raise purchase orders, process invoices and support financial admin tasks.
• Coordinate appointments, meetings and project schedules for operational teams.
• Update internal systems with progress, variations and completion information.
• Produce reports, meeting minutes and performance data for internal/client review.
• Support resident liaison activities and assist with customer enquiries.

Skills

Administrative experience

Organisational skills

Communication skills

IT skills: MS Office

Tools

Excel

Word

Outlook

Job description

Working for Wates Property Services

Wates Property Services is continuing to grow following the successful mobilisation of major planned maintenance, retrofit and decarbonisation contracts across the UK.

About the Role

We are seeking an organised and proactive Project Administrator to support the delivery of a high-profile planned maintenance contract for one of our key social housing clients across Cambridge.

Working closely with residents, site teams, subcontractors and client stakeholders, you'll help ensure works are delivered smoothly while maintaining excellent customer service and administrative standards.

Opportunity Snapshot

• Supporting the delivery of planned maintenance works within occupied social housing properties.
• Based on-site, with a designated office located in North Birmingham.
• Providing administrative support to operational, commercial and customer service teams.
• Working alongside an experienced project delivery team on a long-term social housing contract.
• Previous administration experience within construction, property services, repairs or maintenance environments is highly desirable.
• Salary and wider benefits package will be discussed during the screening process.

Main Duties

• Managing project documentation, ensuring records are accurate, up to date and compliant.
• Raising purchase orders, processing invoices and supporting financial administration activities.
• Coordinating appointments, meetings and project schedules for operational teams.
• Updating internal systems with project progress, variations and completion information.
• Producing reports, meeting minutes and performance data for internal and client review.
• Supporting resident liaison activities and assisting with customer enquiries where required.
• Liaising with subcontractors, suppliers and internal departments to ensure smooth project delivery.
• Monitoring and maintaining project trackers, compliance records and contract documentation.
• Assisting with the preparation and submission of client reports and contractual info

Experience We're Seeking

Essential

• Previous administration experience within a busy office or project environment.
• Strong organisational skills with the ability to manage multiple priorities simultaneously.
• Excellent communication and customer service skills.
• Strong IT skills, including Microsoft Office applications such as Excel, Word and Outlook.
• Ability to work collaboratively with operational teams, residents and client stakeholders.

Desirable

• Experience working within social housing, planned maintenance, construction or property services.
• Experience using project management, scheduling or housing management systems.
• Understanding of compliance documentation and contract administration processes.
• Full UK Driving Licence.

Our commitments:

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [e-mail]