Administrative Team Lead — Patient Services

Adecco; Chelmsford; On-site; GBP 15,000 - 21,000; Full time

Job summary

Adecco Group UK & Ireland is seeking an Administrator Team Lead to join a busy clinic operations team. The role is Monday to Friday, 9am-5pm, paid at £13.12 per hour, with a temporary-to-permanent path.

You will support the full patient journey, manage calls, book appointments, and maintain patient records across multiple systems. You will supervise a small team of two administrators, providing guidance and day-to-day support while helping to develop confidence and a collaborative working

Qualifications

• Experience in a busy administration environment.
• Confident communicator engaging with people at all levels.
• Calm and professional under pressure.
• Approachable, positive attitude with leadership capability.
• Excellent organisational and time-management skills.

Responsibilities

• Support the full patient journey from referral through to discharge.
• Manage patient calls and respond to queries from patients, therapists, and other stakeholders.
• Book appointments and ensure all systems are updated accurately.
• Type and format clinical assessment letters.
• Maintain and update patient records across multiple internal systems.
• Log and process new referrals efficiently.
• Manage shared inbox queries and resolve issues promptly.
• Coordinate consultant and therapy diaries across systems and Outlook.
• Greet and assist visitors on site in a professional manner.

Skills

Administration

Leadership

Communication

Organisation

Microsoft Office

Tools

Microsoft Office

Job description

Adecco Group UK & Ireland is seeking an Administrator Team Lead to join a busy clinic operations team. The role is Monday to Friday, 9am-5pm, paid at £13.12 per hour, with a temporary-to-permanent path.

You will support the full patient journey, manage calls, book appointments, and maintain patient records across multiple systems. You will supervise a small team of two administrators, providing guidance and day-to-day support while helping to develop confidence and a collaborative working