Administrative Team Leader - Chelmsford

Adecco; Chelmsford; On-site; GBP 15,000 - 21,000; Full time

Job summary

Adecco Group UK & Ireland is seeking an Administrator Team Lead to join a busy clinic operations team. The role is Monday to Friday, 9am-5pm, paid at £13.12 per hour, with a temporary-to-permanent path.

You will support the full patient journey, manage calls, book appointments, and maintain patient records across multiple systems. You will supervise a small team of two administrators, providing guidance and day-to-day support while helping to develop confidence and a collaborative working

Qualifications

• Experience in a busy administration environment.
• Confident communicator engaging with people at all levels.
• Calm and professional under pressure.
• Approachable, positive attitude with leadership capability.
• Excellent organisational and time-management skills.

Responsibilities

• Support the full patient journey from referral through to discharge.
• Manage patient calls and respond to queries from patients, therapists, and other stakeholders.
• Book appointments and ensure all systems are updated accurately.
• Type and format clinical assessment letters.
• Maintain and update patient records across multiple internal systems.
• Log and process new referrals efficiently.
• Manage shared inbox queries and resolve issues promptly.
• Coordinate consultant and therapy diaries across systems and Outlook.
• Greet and assist visitors on site in a professional manner.

Skills

Administration

Leadership

Communication

Organisation

Microsoft Office

Tools

Microsoft Office

Job description

Administrator Team Lead (Temporary to Permanent)

£13.12 per hour | Monday - Friday, 9am - 5pm

We are looking for a confident and organised Administrator Team Lead to join a busy and supportive environment. This is an exciting opportunity for someone who thrives in a fast-paced setting, enjoys leading a small team, and is passionate about delivering excellent service.

What You'll Be Doing

• Supporting the full patient journey from referral through to discharge
• Managing patient calls and responding to queries from patients, therapists, and other stakeholders
• Booking appointments and ensuring all systems are updated accurately
• Typing and formatting clinical assessment letters
• Maintaining and updating patient records across multiple internal systems
• Logging and processing new referrals efficiently
• Managing shared inbox queries and resolving issues in a timely manner
• Coordinating consultant and therapy diaries across systems and Outlook
• Welcoming and assisting visitors on site in a professional manner

Team Leadership

• Managing and supporting a small team of 2 administrators
• Providing guidance, oversight, and day-to-day support
• Helping to develop and grow the confidence of a newer team
• Creating a positive, collaborative working environment

What We're Looking For

• Strong administration experience within a busy environment
• Confident communicator, able to engage with people at all levels
• Calm and professional under pressure
• Approachable, personable, and positive attitude
• Excellent organisational and time management skills
• Strong attention to detail and accuracy
• Good IT skills, including Microsoft Office (full training on systems will be provided)
• A supportive and proactive team player with leadership capability

Additional Information

• Full training provided, with a structured handover
• Temporary to permanent opportunity with long-term potential
• Working hours: Monday to Friday, 9:00am - 5:00pm

This is a fantastic opportunity to step into a varied role where you can make a real impact, support a growing team, and develop your leadership skills in a rewarding environment.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.