Administrative Team Lead

JR United Kingdom; Brentwood; On-site; GBP 30,000 - 50,000; Full time

Job summary

Ein etabliertes Unternehmen im Gesundheitswesen sucht einen engagierten Radiologie-Administrationsteamleiter, der die Verwaltung eines dynamischen Teams leitet. In dieser Rolle sind Sie für die Koordination von Patientenanfragen und die Gewährleistung eines reibungslosen Ablaufs verantwortlich. Sie arbeiten in einer modernen Einrichtung, die sich durch erstklassige medizinische Versorgung auszeichnet, und profitieren von einem umfassenden Leistungspaket, das Fitnessmitgliedschaften und Gesundheitsbewertungen umfasst. Wenn Sie leidenschaftlich daran interessiert sind, die Patientenerfahrung zu verbessern und ein effektives Team zu führen, ist dies die perfekte Gelegenheit für Sie.

Benefits

Kostenlose Fitnessmitgliedschaft

Gesundheitsbewertungen

Einzelhandelsrabatte

Pensionsoptionen

Qualifications

• Erfahrung in der Verwaltung und im Umgang mit Patienten.
• Fähigkeit, ein Team zu führen und Schulungen durchzuführen.

Responsibilities

• Leitung eines Teams von Administratoren und Sicherstellung exzellenter Kundenbetreuung.
• Verwaltung von Buchungen und Informationen über E-Mail und Telefon.

Skills

Kommunikationsfähigkeiten

Computerfähigkeiten

Teamarbeit

Fähigkeit zur Arbeit unter Druck

Education

Erfahrung im medizinischen Umfeld

Verständnis klinischer Terminologie

Tools

CRIS

PACS

IEP

PIMS

Job description

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Brentwood Hospital | Administration | Permanent | Full time

Salary dependent on experience

37.5 hours per week

At Nuffield Health, the UK's largest healthcare charity, everything we do for our patients, members, and customers is made possible by dedicated professionals like you. Your passion, warmth, and drive to make a difference are invaluable. This is an exciting time for our national Diagnostic Imaging service. We have invested in state-of-the-art equipment and recently appointed a new Diagnostic Imaging Director. We are poised to elevate patient care standards — and it all begins with you.

We are seeking an enthusiastic, patient-focused individual with strong communication and computer skills to join us as an Admin Team Leader at our hospital. The ideal candidate will be able to work effectively both as part of a team and independently, under pressure, with experience in a medical environment and an understanding of clinical terminology.

You will lead a team of administrators who serve as the first point of contact for patients, liaising closely with clinical teams to ensure timely and appropriate appointments. You will be responsible for overseeing an administrative area, supervising staff, and ensuring excellent customer and colleague service, along with managing and interpreting data and information.

Our department is friendly and comprises admin staff, HCAs, and Radiographers, covering two floors with services including CT, MRI, Interventional Radiology, Fluoroscopy, X-ray, Mammography, and Ultrasound.

As a Radiology Administration Team Leader, you will:

• Ensure all policies and procedures are followed by yourself and your team.
• Provide efficient appointment options to patients, consultants, and referrers, considering the urgency of requests.
• Have a thorough understanding of procedures and preparation requirements.
• Register patients upon arrival.
• Address queries from patients and consultants.
• Manage bookings and information via email and telephone.
• Book additional services necessary for patient care, such as blood tests.
• Be fully competent with CRIS, PACS, IEP, and PIMS systems.
• Demonstrate excellent verbal, written, and interpersonal communication skills with a focus on customer service.
• Maintain high standards of cleanliness and presentation within the department.
• Implement change, multi-task, and work effectively under pressure.
• Manage rotas and annual leave for your team.
• Train new staff and ensure mandatory training is up to date.
• Undertake tasks as assigned by the Radiology Manager.

Helping you feel good

We want you to enjoy coming to work, feeling healthy, happy, and valued. Our benefits package includes fitness, lifestyle, health, and wellbeing rewards such as free gym membership, health assessments, retail discounts, and pension options. At Nuffield Health, we take care of what’s important to you.

Our modern hospital offers a range of services from outpatient care and minor procedures to inpatient and major surgical specialties. Facilities include 42 beds, 4 theatres, an Endoscopy Suite, 16 consulting rooms, MRI, CT, general imaging, pathology, physiotherapy, and an onsite pharmacy. We recently refurbished our Endoscopy Unit. Known for clinical excellence and outstanding care, Brentwood Hospital specializes in orthopaedics, general surgery, men’s and women’s health, children’s services, and cosmetic surgery.

Join Nuffield Health and create the future you want, today.

Applications will be reviewed as received, and interviews scheduled accordingly. We reserve the right to close the advert early if we receive a high volume of applications. Please apply early to be considered for this opportunity.