Administrative Officer

Caerphilly County Borough Council; Hengoed; Hybrid; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Agile working

Staff discounts

Job summary

Caerphilly Homes is seeking an Administrative Officer to provide efficient, customer-focused administrative, technical and financial support across housing services in Caerphilly. You will be the first point of contact, handling enquiries and supporting vulnerable customers, processing applications and referrals, and liaising with partners and contractors.

The role requires strong IT, communication and organisational skills, with accuracy and the ability to manage competing priorities.

Qualifications

• Excellent interpersonal skills, communicating effectively with customers and colleagues.
• Experience providing administrative support, including data entry and file management.
• A relevant Level 2 qualification/s on the CQFW for Wales (e.g., NVQ2 Administration, GCSEs).

Responsibilities

• Provide administrative, technical and financial support across housing services.
• Act as first point of contact, respond to enquiries and support customers who may be vulnerable.
• Process applications and referrals, liaise with colleagues, contractors and partner organisations.
• Maintain accurate records and manage information and finance systems.
• Coordinate appointments and meetings, contribute to service improvement.

Skills

Interpersonal skills

Data entry

Customer service

Organisational skills

IT skills

Education

Level 2 qualification on CQFW (e.g., NVQ2 Administration, GCSEs)

Job description

This position offers an excellent opportunity to become part of our team and provide support across the organisation. We pay an attractive salary of £28,608 - £30,023and offer access to training and development opportunities. As an Administrative Officer within Caerphilly Homes, you will provide efficient, customer-focused administrative, technical and financial support across a range of housing services. Acting as a first point of contact, you will respond to enquiries, support customers who may be vulnerable, process applications and referrals, and liaise with colleagues, contractors and partner organisations. You will maintain accurate records, manage information and finance systems, coordinate appointments and meetings, and contribute to service improvement. This varied role requires excellent customer care, communication, organisational and IT skills, together with accuracy, flexibility and the ability to manage competing priorities For the role, we ask that you have:

• A relevant Level 2 qualification/s on the Credit and Qualifications Framework for Wales. For example, NVQ2 Administration, GCSEs Grade A-C.
• Excellent interpersonal skills, communicating effectively with customers and colleagues both verbally and in writing, demonstrating a caring and customer focused approach.
• Experience of providing administrative support, including data entry and file management.

• We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.