Administrative & Data Analytics Specialist

5 Star Recruitment; Cardiff; On-site; GBP 21,000 - 26,000; Full time

Job summary

5 Star Recruitment organsies a Business Support / Customer Service role for a council in Cardiff, focusing on delivering a high quality service to customers and supporting data collection and reporting. The role involves processing applications, maintaining records, and supporting meetings with accurate documentation.

The ideal candidate will have strong interpersonal skills, be able to work to tight deadlines, and contribute to continuous improvement across the service.

Qualifications

• Experience delivering high-quality customer service to diverse audiences.
• Ability to collate, monitor and analyse data for service improvements.
• Proficient with Microsoft Word, Excel and other Office tools.

Responsibilities

• Provide high quality service to external and internal customers.
• Deal with registration, applications, submissions and invoicing processes.
• Prepare and format Cabinet, Scrutiny and Committee reports.

Skills

Customer service

Data analysis

Microsoft Office

Attention to detail

Prioritization

Interpersonal skills

Teamwork

Tools

Tranman

Trackyou

Route Planner

Job description

5 Star Recruitment organsies a Business Support / Customer Service role for a council in Cardiff, focusing on delivering a high quality service to customers and supporting data collection and reporting. The role involves processing applications, maintaining records, and supporting meetings with accurate documentation.

The ideal candidate will have strong interpersonal skills, be able to work to tight deadlines, and contribute to continuous improvement across the service.