Administrative Assistant Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust

Bridgeway Health Services; Wallsend; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is looking for an enthusiastic Administrative Assistant to join their North Tyneside Therapies Service team. This role is crucial in providing clerical support and managing communications in a fast-paced environment. The ideal candidate will possess strong communication skills, resilience, and proficiency in MS Office. You will handle sensitive information, prioritize workloads, and contribute to the improvement of administrative processes. If you are passionate about supporting high-quality patient care and fostering teamwork, this opportunity is perfect for you.

Qualifications

• Experience in a fast-paced office environment.
• Ability to prioritize workload and respond to urgent queries.

Responsibilities

• Managing telephone and computer communications.
• Maintaining accurate records and supporting service development.

Skills

Communication Skills

Word Processing

IT Skills

MS Office Competence

Resilience

Tools

MS Office

Job description

North Tyneside Therapies Service is seeking to appoint an enthusiastic and motivated Administrative Assistant to provide a wide range of clerical support to our team.

Applicants should have previous experience working in a fast-paced office environment and possess excellent communication skills, both face-to-face, virtual, and over the telephone. The role involves handling sensitive and distressing information, requiring resilience.

You will need the ability to prioritize your workload, maintain flexibility, and respond quickly to urgent queries from staff and patients via various communication methods. Strong word processing and IT skills are essential, with competence in MS Office packages.

Working Hours:

1. Monday: 9am - 5pm
2. Wednesday: 9am - 5pm
3. Thursday: 11.30am - 7.30pm

The post requires flexibility to cover staff absence. Daily tasks include managing telephone and computer communications, dealing with queries from staff, patients, and healthcare professionals, and recording information accurately. Responsibilities also involve logging referrals, booking appointments, sending correspondence, and assisting with mail distribution.

Additional duties include maintaining accurate records of goods and services, supporting service development and audit through various IT systems, and contributing to the review and improvement of administrative processes. The role involves maintaining electronic diaries, filing systems, data entry, and scanning documents onto patient records.

You will support administrative supplies management, adhere to policies and procedures, attend mandatory training, and work across multiple hospital sites and community clinics, providing high-quality patient care and supporting diverse populations.

The successful candidate will demonstrate respect for diversity, promote equal opportunities, and act in accordance with legislation and policies. They will exemplify compassionate and inclusive leadership, fostering teamwork and collaboration within and across departments.

This advert closes on Wednesday, 14 May 2025.

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