Head Porter

Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust; Hexham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic and innovative organization dedicated to providing essential portering and transport services within the NHS. As a key member of the team, you will lead and inspire staff to deliver high-quality services, ensuring the safety and efficiency of operations. This role offers the opportunity to make a significant impact on patient care and staff experience while enjoying competitive pay and excellent benefits. With a focus on leadership development and a commitment to diversity and inclusion, your contributions will help shape a culture of excellence in service delivery. If you are passionate about making a difference in healthcare, this is the role for you.

Benefits

Competitive rates of pay

Enhanced rates for evenings and weekends

Generous annual leave

Childcare schemes

Priority access to vaccinations

Occupational sick pay

Car lease scheme

Home electronics scheme

Physiotherapy and counselling services

Qualifications

• Experience in facilities management within a hospital setting.
• Knowledge of coaching and quality improvement methods.

Responsibilities

• Direct and control the hospital porters as part of the team.
• Manage staff records and facilitate training for porters.
• Promote continuous improvement and high engagement culture.

Skills

Leadership Skills

Organizational Skills

Recruitment and Selection Skills

Health and Safety Knowledge

Coaching and Mentoring

Education

General Education

ILM Managers Course

Job description

NHFM is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust. Established in 2012, NHFM provides specialist project management services for large and small capital developments, estates maintenance, and a full range of facilities services for all of Northumbria Healthcare Trust’s sites.

Come and work for us and we can offer you:

• Competitive rates of pay
• Enhanced rates of pay for working evenings, nights, weekends, and bank holidays
• Favourable employment terms and conditions – we mirror NHS Agenda for Change terms and conditions which includes up to 33 days annual leave + bank holidays per year, generous maternity and paternity leave provisions, occupational sick pay, and much more
• Fantastic staff benefits including car lease, home electronics, cycle to work and childcare schemes, priority access to vaccinations, physiotherapy, counselling, among many more
• A great employee experience - we score very highly on our employee satisfaction metrics

Work for us and you will be making a real difference to the NHS and the thousands of people who use our services each year. Visit our website www.nhfm.co.uk for more information about who we are and benefits of working for us.

Whilst NHFM is a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.

Job overview

The aim of the service is to provide an effective, reliable and responsible Portering and Transport service throughout the 24-hour period in a comprehensive, safe, and timely manner to the Trust’s patients, visitors, and staff. To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables, and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams/departments and across organisational boundaries.

Please see attached the job description for a comprehensive review of duties, responsibilities, dimensions, and organisational chart of this position. Please review the attached person specification for a detailed review of the essential criteria we are looking for in a successful applicant.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

1. To act in a professional and courteous manner when dealing with all disciplines of staff, suppliers, and members of the public.
2. To observe the confidentiality of information acquired in the course of work.
3. Ability to prioritize and organize workload with competing and changing priorities.
4. Recruitment and Selection Skills.
5. Management of the rota’s for the team.
6. Good Organizational skills.
7. Understanding of Health and Safety Guidelines, COSHH.
8. To lead, inspire and motivate others to high performance by agreeing clear goals and objectives, providing support and guidance and creating opportunities for development.
9. To contribute to the development of a culture of high engagement, where staff are empowered and entrusted to provide the best services and care for patients.
10. To promote and facilitate innovation and continuous improvement to deliver better services for service users and patients.
11. Accountability for the leadership of post holders staff/teams/departments.

Working for our organisation

NHFM is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust. Established in 2012, NHFM provides specialist project management services for large and small capital developments, estates maintenance, and a full range of facilities services. Carrying out facilities management for a state-of-the-art specialist emergency care hospital - The Northumbria, three general hospitals - North Tyneside, Wansbeck and Hexham hospitals - and a number of smaller community hospitals and clinic sites, we cover one of the largest geographical areas of any NHS trust in the country.

Work for us and you will be making a real difference to the NHS and the thousands of people who use our services each year. Visit our website www.nhfm.co.uk for more information about who we are and benefits of working for us.

Detailed job description and main responsibilities

1. To direct and control the hospital porters as a member of the portering team.
2. Ordering of porters’ uniforms and equipment associated with the service.
3. To hold responsibility for the security and handling of keys.
4. To act as a working Head Porter assisting with all portering duties where required.
5. Maintain staff records including staff sickness records in association with the Hotel Services Manager.
6. Attend relevant meetings.
7. Involvement in the recruitment and selection process.
8. Monitor standards of cleanliness around the site.
9. Dealing with medical gas orders in conjunction with the Pharmacy Manager where appropriate.
10. Co-coordinating transport duties including fuel accounts and vehicle servicing records.
11. Organizing porter/transport specific training.
12. To maintain the safety and security of the hospital building in conjunction with the hospital staff team, particularly in relation to fire and security incidents, including the use of the CCTV and door monitoring system.
13. Be willing to undertake training and development that the Operational Services Manager may think is appropriate to the position.
14. Any other duties as deemed appropriate by the Management.

Person specification

Qualifications / Professional Registration

• General education.

Experience and knowledge

• ILM Managers course.
• Substantial experience working in a General Hospital within Facilities Service.
• Knowledge of or experience in coaching and mentoring practices and tools.
• Knowledge of or experience in Quality improvement tools, techniques, and methods.

The successful applicant will be an employee of the subsidiary and not Northumbria Healthcare NHS Foundation Trust.

Applicants who are members of the Armed Forces, and those who have a disability that requires support in the workplace (two ticks pledge) and who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.

We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal, and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates. We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defense Recognition Scheme, and we are delighted to support Apprenticeships, Age Positive and are a mindful employer.

If you require any reasonable adjustments to attend an interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2.

Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line CQC and statutory guidance.

Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before joining our fantastic trust!

Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Name: Jem Johnson Job title: Soft Services Manager Email address: [e-mail]