Administrative Assistant

Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust; North Shields; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading NHS organization where your clerical skills will support the NMAHP Education and Development service. This role offers a chance to contribute to the smooth operation of health services while enjoying a vibrant work environment. With a commitment to staff well-being and professional development, you will be part of a team that values diversity and inclusion. Embrace the opportunity to grow your career in a supportive setting, where your contributions make a real difference to healthcare delivery. If you are organized, proactive, and ready to take on a rewarding challenge, this position is for you!

Benefits

Extensive staff health and well-being programme

Flexible working opportunities

Generous annual leave

Pension scheme

Access to lease car and home electronics scheme

Professional development training programmes

On-site nursery places

Savings scheme via salary sacrifice

Qualifications

• NVQ2 in Business Administration or equivalent experience required.
• Competent in MS Office and computer literate.

Responsibilities

• Provide clerical support for NMAHP Education and Development Service.
• Manage staff inbox and respond to routine queries.

Skills

Communication Skills

Organizational Skills

Initiative

Education

NVQ2 in Business Administration

Competence in MS Office

Tools

MS Office

Email

Internet

Job description

Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!

What the Northumbria Way means for you:

• Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
• Support and connection through a variety of Staff Network groups
• A range of flexible working opportunities
• Generous annual leave and pension scheme
• Access to lease car and home electronics scheme (qualifying criteria applies)
• Opportunities to improve your professional development through our vast training programmes
• On-site nursery places via salary sacrifice
• Access to savings scheme via salary sacrifice with Northumberland Community Bank

We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.

If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.

Job overview

An exciting opportunity has opened up to work within the Nursing, Midwifery and Allied Health (NMAHP) Education and Development service.

As part of the development of our new Health and Care Academy and our ongoing investment into staff development, we are looking for an exceptional team member who will contribute efficiently to the running of both teams, providing an effective clerical support service.

Main duties of the job

1. To provide a clerical and administrative service in support to the NMAHP Education and Development Service and the Health and Care Academy.
2. Contribution to the smooth running of the activities of the services by efficiently providing an effective administrative support service.
3. Work within a clear framework of delegated tasks but without continuous supervision.
4. Use a range of communication skills, including written and oral skills. They will communicate information to staff, partner organisations and managers. Information will be team specific and will be based upon existing policies and procedures including terms & conditions of service.
5. Efficiently manage the staff inbox daily and demonstrate effective escalation according to the defined organisational and team processes.

Working for our organisation

Northumbria Healthcare Trust manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England.

We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Detailed job description and main responsibilities

1. The post holder will work with colleagues and will be required to use initiative in routine tasks; supervision will be readily available for other queries.
2. The post holder will handle confidential information and will be required to observe the relevant Trust policies and procedures.
3. The post holder will be required to answer routine queries arising from staff regarding the provision of information & resources.
4. The post holder will be required to exercise judgments to respond to enquiries and direct supervision will be readily available.
5. The post holder will be required to organise their own workload on a daily basis with direct supervision.
6. Able to travel to visit other hospitals within the Trust.

Person specification

Qualifications

• NVQ2 in Business Administration or equivalent qualification or portfolio of experience.
• Competent in MS office packages and computer literate in the use of the internet and email.
• Additional qualifications in Word Processing or Spreadsheets.

We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates.

If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2.

Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.

Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before joining our fantastic trust!