Sale Support Assistant

ALS Laboratories (UK) Ltd; Coventry; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual Leave 25–30 days + public hols

Group Personal Pension Plan

Car Parking on-site

Perkbox membership

Learning/study support

Job summary

ALS Laboratories (UK) Ltd is seeking a proactive Sales Support Assistant in Coventry. The role provides administrative support to the Waters Sales and Customer Services teams, helping manage client accounts, quotations and onboarding while coordinating with labs and subcontracting.

The successful candidate will handle calls, maintain records and assist with tenders and communications. Hybrid working is possible after training and probation, with a full-time permanent contract and salary of

Qualifications

• Educated to A Level standard, or equivalent.
• Experience in a customer-facing role is desirable.
• Knowledge of the environmental, water testing or laboratory services sector would be advantageous.
• Experience using CRM systems, customer portals or similar business systems would be beneficial.
• Excellent written and verbal communication skills.
• Strong IT skills, including Microsoft Outlook and the wider Microsoft Office suite.
• A customer-focused approach, with the ability to build positive relationships with clients and colleagues.

Responsibilities

• Maintain the Sales function’s back-office administration and records.
• Handle incoming calls and make outbound calls to prospective and existing clients.
• Prepare and issue quotations, supporting opportunities from initial enquiry through to project activation.
• Onboard new customers, activate projects and provide the information required for a smooth transition.
• Act as a key link between Sales, laboratory and Customer Services teams, including chasing progress and updates.
• Support the Sales team with the preparation of tenders, bids and quotations.
• Coordinate, prepare and send communications to clients and internal business stakeholders.
• Set clients up on the online Customer Solutions Portal, manage account changes and provide troubleshooting support.
• Provide general administrative support across back-office, Sales, subcontracting and Customer Services activities.
• Deputise for the Sales Support Team Leader when required.

Skills

Customer-facing experience

Excellent communication

Organisational skills

Independent planning

Collaborative team player

Education

A Level standard or equivalent

Tools

CRM systems

Microsoft Office (Outlook, Office)

Job description

At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

Sale Support Assistant - Coventry ALS Laboratories (UK) is seeking a proactive and highly organised Sales Support Assistant to provide essential administrative support to our Waters Sales and Customer Services teams. This is a busy, varied role at the heart of our commercial operations, supporting revenue generation, customer account management and the delivery of an excellent customer experience. You will be comfortable managing competing priorities, working independently and collaborating closely with colleagues across Sales, Customer Services, laboratory operations and subcontracting.

About the Role

Hours Per Week: 37 Days Per Week: Monday to Thursday (08:30 - 16:30, 09:00 - 17:00 or 09:30 - 17:30) and Friday (08:30 - 16:00, 09:00 - 16:30 or 09:30 - 17:00) - hybrid working is available following successful completion of the training and probationary periods. Contract: Full Time and Permanent Annual Salary: £25,879.40 Hiring Manager: Sinead O'Brien Closing Date: Wednesday 28th October 2026

The Day to Day

• Maintain the Sales function’s back-office administration and records.
• Handle incoming calls and make outbound calls to prospective and existing clients.
• Prepare and issue quotations, supporting opportunities from initial enquiry through to project activation.
• Onboard new customers, activate projects and provide the information required for a smooth transition.
• Act as a key link between Sales, laboratory and Customer Services teams, including chasing progress and updates.
• Support the Sales team with the preparation of tenders, bids and quotations.
• Coordinate, prepare and send communications to clients and internal business stakeholders.
• Set clients up on the online Customer Solutions Portal, manage account changes and provide troubleshooting support.
• Provide general administrative support across back-office, Sales, subcontracting and Customer Services activities.
• Deputise for the Sales Support Team Leader when required.

The Essentials

• Educated to A Level standard, or equivalent.
• Experience in a customer-facing role is desirable.
• Knowledge of the environmental, water testing or laboratory services sector would be advantageous.
• Experience using CRM systems, customer portals or similar business systems would be beneficial.
• Excellent written and verbal communication skills.
• Strong IT skills, including Microsoft Outlook and the wider Microsoft Office suite.
• A customer-focused approach, with the ability to build positive relationships with clients and colleagues.
• Able to work independently, plan and organise workloads, and prioritise effectively.
• A collaborative team player with strong influencing skills.
• Flexible, resilient and able to deliver high-quality work under pressure and to demanding deadlines.

Our Benefits Include

• Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time) Ability to Buy annual leave.
• Enhanced Company Sick Pay Scheme.
• Salary Progression Scheme based on technical and behavioral competencies.
• ‘Celebrating Success’ Recognition Awards.
• Perkbox membership providing access to discount vouchers and wellness hub.
• Learning/study support.
• Group Personal Pension Plan.
• Car Parking on-site.

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities. Everyone Matters. ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility: To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

ALS is a global leader in testing, providing comprehensive testing solutions to clients in a wide range of industries around the world. Using advanced technologies and innovative methods, we help our clients leverage data-driven insights for a safer and healthier world. Our people are the heart of our business, driving testing solutions and innovations to solve complex challenges and create lasting value for our clients. But most importantly, our people care – for each other and for the work we do.