Administrative Assistant

The Graduate Project; Slough; On-site; GBP 26,000 - 31,000; Full time

Job summary

The Graduate Project is seeking an Administrative Assistant to support the operations and client services team in a fast-paced financial services environment in London.

You will act as a first point of contact for client enquiries, manage reports and spreadsheets, update databases, set up new cases, assist with campaigns and onboarding, and ensure timely administration across the office.

Qualifications

• Previous administrative experience in a busy office environment
• Strong customer service skills
• Excellent written and verbal communication
• High attention to detail and accuracy
• Proficient with Microsoft Office (Word, Excel, Outlook)
• Ability to prioritise workload and meet deadlines
• Proactive, positive and professional approach

Responsibilities

• Act as a first point of contact for client enquiries via phone and email
• Resolve queries efficiently and escalate complex matters where required
• Produce accurate reports and spreadsheets for management
• Maintain and update internal systems and databases
• Set up and manage new cases on the case management system
• Support payment queries and account administration
• Handle incoming/outgoing post, scanning and document management
• Conduct welcome calls and support client onboarding
• Assist with email and telephone campaigns
• Support wider operational and ad-hoc administrative tasks

Skills

Customer service

Written and verbal communication

Attention to detail

Time management

Proactive attitude

Tools

Microsoft Office

Case management system

Job description

? Role | Administrative Assistant

? Area | Operations & Client Support

? Based | London | Office-based

? Sector | Financial Services

? Salary | Up to £28,500

We’re working with a well-established organisation within the professional services sector that is looking to appoint an Administrative Assistant to support their operations and client services team.

This is a varied role offering exposure across administration, client liaison, and operational support within a professional, fast-paced environment.

? As an Administrative Assistant, you will:

• Act as a first point of contact for client enquiries via phone and email
• Resolve queries efficiently and escape complex matters where required
• Produce accurate reports and spreadsheets for management
• Maintain and update internal systems and databases
• Set up and manage new cases on the case management system
• Support payment queries and account administration
• Handle incoming/outgoing post, scanning and document management
• Conduct welcome calls and support client onboarding
• Assist with email and telephone campaigns
• Support wider operational and ad-hoc administrative tasks

? What we’re looking for:

• Previous administrative experience in a busy office environment
• Strong customer service skills
• Excellent written and verbal communication
• High attention to detail and accuracy
• Strong Microsoft Office skills (Word, Excel, Outlook)
• Ability to prioritise workload and meet deadlines
• A proactive, positive and professional approach