Administrative Assistant

The Graduate Project; City Of London; On-site; GBP 26,000 - 31,000; Full time

Job summary

The Graduate Project in London is seeking an Administrative Assistant to support operations and client services in a fast-paced professional environment.

This varied role covers administration, client liaison, and operational support, offering exposure to case management, reporting, and database maintenance. Strong communication and MS Office skills are essential.

Qualifications

• Experience in a busy office environment.
• Excellent written and verbal communication.
• Proficient with Microsoft Office.
• High attention to detail and accuracy.
• Ability to prioritise workload and meet deadlines.
• Proactive and professional approach.

Responsibilities

• Act as a first point of contact for client inquiries via phone and email
• Resolve queries efficiently and escalate complex matters where required
• Produce accurate reports and spreadsheets for management
• Maintain and update internal systems and databases
• Set up and manage new cases on the case management system
• Support payment queries and account administration
• Handle incoming/outgoing post, scanning and document management
• Conduct welcome calls and support client onboarding
• Assist with email and telephone campaigns
• Support wider operational and ad-hoc administrative tasks

Skills

Customer service

MS Office

Communication

Attention to detail

Prioritisation

Tools

Microsoft Office (Word/Excel/Outlook)

Job description

Role | Administrative Assistant

Area | Operations & Client Support

Based | London | Office-based

Sector | Financial Services

Salary | Up to £28,500

We’re working with a well-established organisation within the professional services sector that is looking to appoint an Administrative Assistant to support their operations and client services team.

This is a varied role offering exposure across administration, client liaison, and operational support within a professional, fast-paced environment.

As an Administrative Assistant, you will:

• Act as a first point of contact for client enquiries via phone and email
• Resolve queries efficiently and escape complex matters where required
• Produce accurate reports and spreadsheets for management
• Maintain and update internal systems and databases
• Set up and manage new cases on the case management system
• Support payment queries and account administration
• Handle incoming/outgoing post, scanning and document management
• Conduct welcome calls and support client onboarding
• Assist with email and telephone campaigns
• Support wider operational and ad-hoc administrative tasks

What we’re looking for:

• Previous administrative experience in a busy office environment
• Strong customer service skills
• Excellent written and verbal communication
• High attention to detail and accuracy
• Strong Microsoft Office skills (Word, Excel, Outlook)
• Ability to prioritise workload and meet deadlines
• A proactive, positive and professional approach