Administrative Assistant

Dorset HealthCare University NHS Foundation Trust; Poole; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading healthcare provider is seeking a Band 2 Administrative Assistant for the Adult Community Speech and Language Therapy Team. This role involves providing essential administrative support in a busy community service, with responsibilities including phone reception, processing referrals, and managing various administrative tasks. Candidates should have strong organisational skills, IT proficiency, and a compassionate telephone manner, ideally with prior NHS experience. Flexible working options may be available.

Qualifications

• Demonstrable experience working in an office environment.
• Well-developed IT skills, including Microsoft Office and Teams.
• Previous NHS experience is advantageous.

Responsibilities

• Providing efficient admin support to the Speech and Language Therapy Team.
• Answering phones as first contact and managing referrals.
• Typing and formatting documents as required.

Skills

Organisational skills

IT skills

Telephone communication

Compassionate communication

Education

Experience in office environment

Tools

Microsoft Office

System One

Job description

Adult Community Speech and Language Therapy Team

Band 2 Administrative Assistant for Service

37.5 hours Monday - Friday

Based at Alderney Hospital

We are a busy community service consisting of speech and language therapists and assistants. The admin team is essential to the smooth running of the service.

We are seeking an enthusiastic, organised, proactive, and efficient administrator and telephone receptionist for the Adult Community SALT team. You need to have demonstrable experience working in an office environment, with well-developed IT skills, including knowledge of Microsoft Office and Teams.

You will work within our admin team, which includes two other administrators. Responsibilities include answering phones, being the first contact for the service, adding referrals to the electronic clinical system (System One), and supporting the team with general administrative duties.

A clear and compassionate telephone manner is essential, especially as we work with individuals who may have communication impairments. Full training will be provided.

Previous NHS experience and familiarity with System One are advantageous.

There is potential for some home working if preferred, alongside office-based work at Alderney Hospital.

Key duties include:

1. Providing efficient admin support to the Speech and Language (Adults) Therapy Team, including processing referrals, retrieving data, printing reports, and letters.
2. Performing general admin tasks such as photocopying, shredding, filing, and scanning, accurately and within deadlines.
3. Managing incoming mail, including opening, date stamping, and distributing, and ensuring outgoing mail is collected by reception daily.
4. Maintaining an effective message-taking system.
5. Collating compliment returns and forwarding them as requested.
6. Handling incoming calls from the main number, acting as the first point of contact, and taking appropriate actions under supervision.
7. Ensuring invoices are forwarded promptly.
8. Typing and formatting documents as required.
9. Maintaining stock levels of stationery for the team.

   Applications requiring current Healthcare worker sponsorship are ineligible.

   At Dorset HealthCare, we aim to empower individuals through outstanding healthcare services. We are rated 'outstanding' by the CQC and pride ourselves on a diverse and inclusive workplace where everyone can thrive.

   For more details or informal visits, contact:

   • Name: Luisa Hardy
   • Job title: Service Manager
   • Email: [e-mail]
   • Phone: [phone]