Administrative Assistant Dorset HealthCare University NHS Foundation Trust

Antistatique; Bournemouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

Dorset Healthcare is seeking an enthusiastic Administrative Assistant for the Bournemouth Community Mental Health Team. The role involves providing administrative support, managing patient records, and requires audio typing skills. Ideal candidates will have strong communication, organization, and multi-tasking abilities, with a commitment to patient-centered care.

Qualifications

• Previous administrative experience required.
• Strong multi-tasking and time management skills.
• Proficiency in Office 365 (Outlook, Word, Excel).

Responsibilities

• Provide secretarial, administrative, and reception support.
• Manage patient record system (RIO) ensuring compliance with data protection.
• Support the team with clinical correspondence and minute-taking.

Skills

Audio typing

Time management

Communication

Organization

Compassion

Tools

Office 365

Job description

Dorset Healthcare is seeking an enthusiastic, flexible, and driven Administrative Assistant to join the Bournemouth Community Mental Health Team. The successful candidate will receive full support from an experienced Team Leader, along with training and tools necessary for success. Regular supervision, annual appraisals, and opportunities for creative input are provided, fostering a culture of continuous improvement.

If you possess a willingness to learn, previous administrative experience including audio typing skills, and the ability to succeed in this role, we want to hear from you.

The role requires flexibility to manage a busy workload and aligns with the Trust's values of patient-centred care focused on recovery and wellbeing.

The working pattern is 5 days a week, from 08:30 to 17:00, with a one-hour lunch break.

Employment requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover. Applicants subscribed to the DBS update service can present a valid certificate instead of a new check.

Your responsibilities include providing secretarial, administrative, and reception support, liaising with the public and professionals across primary and secondary care. Given the nature of the service, some patients may be distressed; training and support will be provided to handle such situations. A compassionate ethos and resilience are essential.

You should have a solid administrative background or experience as a secretary, with strong multi-tasking and time management skills. Proficiency in Office 365 (Outlook, Word, Excel), excellent telephone manner, and communication skills for dealing with difficult patients are required.

Organization, motivation, deadline adherence, and attention to detail are crucial. You will also manage the Trust’s patient record system (RIO), ensuring compliance with data protection and GDPR legislation.

Additional duties include supporting the team with clinical correspondence, dictation, referral management, and minute-taking for meetings. An intermediate level of audio typing skills is necessary.

Dorset HealthCare is committed to empowering individuals through outstanding healthcare services. As a forward-looking Trust, we operate 12 community hospitals, inpatient facilities, and a wide range of community and mental health services for nearly 800,000 people.

Rated outstanding by the CQC in 2019, our services are highly regarded, with 95% of patients reporting positive experiences and 89% of staff feeling impactful. We offer diverse working locations across Dorset, fostering community impact.

Our 7,000-strong workforce is central to our success. We promote equal opportunities, diversity, and an inclusive environment where everyone can be authentic and excel.

Joining us means being part of a strong team, challenging yourself, building a career, and contributing to our vision of continuous improvement through excellence, compassion, and expertise.

Please review the attached job description and person specification for detailed duties and responsibilities. Ensure your application and supporting statement clearly demonstrate how your experience and skills meet these criteria.

Dorset HealthCare supports diversity and offers employment support services, including application writing and interview skills. For assistance, please contact us.

This advert closes on Wednesday, 28 May 2025.