Administrative Assistant

University College London Hospitals NHS Foundation Trust; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established NHS trust is seeking a dedicated individual to join their Radiology team in a busy Imaging department. This role involves welcoming patients, scheduling examinations, and handling inquiries, providing an excellent opportunity to develop organizational skills in a dynamic environment. With a focus on teamwork and continuous improvement, this position is ideal for someone who thrives in a supportive setting and is eager to contribute to high-quality patient care. Join a leading healthcare provider committed to excellence and sustainability in service delivery.

Qualifications

• Proficient in keyboard skills and IT literacy.
• Strong customer care and communication skills essential.

Responsibilities

• Welcome patients and schedule imaging examinations.
• Maintain effective communication with stakeholders.

Skills

Keyboard skills

IT literacy

Customer care skills

Communication skills

Teamwork

Flexibility

Self-motivation

Appointment booking

Job description

We are seeking a responsible, enthusiastic, flexible, and self-motivated individual to join our Radiology team within a busy Imaging department.

1. Responsibilities include welcoming patients to the Imaging department, scheduling a range of imaging examinations, and handling telephone inquiries.
2. Maintain effective communication within the department and with external service users, including internal and external stakeholders.
3. Essential qualifications and skills:
4. Proficient keyboard skills and IT literacy.
5. Previous experience working with the public.
6. Strong customer care skills.
7. Excellent communication skills.
8. Ability to work effectively as part of a team.
9. Flexibility and self-motivation.
10. Experience in booking appointments.

This role offers an excellent opportunity to develop organisational skills in a demanding environment. Please note, we may close the application process early if a high volume of applications is received before the deadline.

For further information, please contact the Admin Team Supervisor: Peter Santos at [e-mail].

University College London Hospitals NHS Foundation Trust (UCLH) is a leading NHS trust serving a diverse population. We provide a wide range of acute and specialist services across multiple sites, including:

• University College Hospital (including the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• UCLH Grafton Way Building
• Royal London Hospital for Integrated Medicine
• UCLH Macmillan Cancer Centre
• Hospital for Tropical Diseases
• UCLH at Westmoreland Street

Our focus is on diagnosing and treating complex illnesses, with specialties in women’s health, cancer, infection, neurology, gastrointestinal, and oral diseases. We also offer world-class support services including critical care, imaging, nuclear medicine, and pathology.

At UCLH, our 'One Team' ethos and core values—safety, kindness, teamwork, and continuous improvement—are central to our work. We are proud to be voted the #1 NHS Acute Trust to work for in England.

For the full Person Specification and detailed responsibilities, please refer to the attached Job Description.

We are committed to sustainability and aim to become a carbon net zero health service, targeting net zero direct emissions by 2031 and indirect emissions by 2040.