Administrative Assistant

NHS; England; On-site; GBP 22,000 - 26,000; Full time

Job summary

An exciting opportunity has arisen for an Administrative Assistant at the Elderly Care Department of the University Hospital of North Midlands NHS Trust. The role involves supporting a dedicated secretarial team to provide effective and sensitive administrative services to ensure quality patient care. This position is ideal for an organised individual with strong communication skills and a commitment to maintaining confidentiality in a hospital environment.

Qualifications

• Good general education including GCSE English.
• RSA III word processing or equivalent.
• Clerical background and experience in an Acute Trust preferred.

Responsibilities

• Support a team of Band 4 Medical Secretaries to provide an effective administrative service.
• Handle communication with patients and staff sensitively and confidentially.
• Maintain high standards of personal and team work.

Skills

Communication

Flexibility

Organised

Confidentiality

Education

GCSE English or equivalent

RSA III word processing or equivalent experience

Tools

Microsoft Office

CareFlow/iPortal

Job description

Go back University Hospital of North Midlands NHS Trust

Administrative Assistant

The closing date is 07 July 2025

An exciting opportunity has arisen for an Admin Assistant based in the Elderly Care Department at County Hospital.

This is an exciting post for someone looking to join the NHS and work within an experienced secretarial team in a hospital environment.

The post holder will need to demonstrate good communication skills, flexibility, reliability and have an organised approach to their work.

The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway.

Main duties of the job

The post holder will support a team of Band 4 Medical Secretaries and Band 3 Medical Support Secretaries to provide a safe and reliable administrative service.

The post holder will be responsible for communicating information, both written and verbal, with patients, staff and carers requiring tact and diplomacy. The post holder will also be responsible for handling telephone and other communications with sensitivity and confidentiality using personal judgement and acquired knowledge to assess each situation and to deal with accordingly.

The post holder will be expected to maintain good working relationships and work as an effective team member, to ensure their own work is of a high standard and to share the day-to-day workload of the specialty team.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job responsibilities

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Person Specification

Qualifications

• oGood general education to include GCSE English or equivalent
• oRSA III word processing or equivalent experience

Experience

• oClerical background
• oExperience working in an Acute Trust
• oAudio typing experience

Knowledge and Skills

• oKnowledge of Microsoft Office package.
• oKnowledge of Hospital administration and other related systems (ie. CareFlow/iPortal)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital of North Midlands NHS Trust