Reception and Administration Assistant, Sheffield

Blue Cross UK; Sheffield; On-site; GBP 24,000; Part time

Job summary

Join Blue Cross UK as a Reception and Administration Assistant in Sheffield. This part-time role focuses on delivering exceptional customer service and supporting administrative functions. You will be integral to assisting clients and ensuring processes run efficiently. Strong communication and organizational skills are vital as you interact with the public and manage various administrative duties.

Benefits

38 days holiday rising to 43 with service

Health cash plan

Employee assistance programme

Pension scheme with enhanced employer contribution

Qualifications

• Experience delivering high-level reception service in an emotional environment.
• Strong administration skills and cash handling experience.
• Good standard of verbal and written communication.

Responsibilities

• Greeting clients and ensuring smooth administrative processes.
• Managing inquiries via phone, email, and in-person.
• Coordinating administrative tasks, including stock management.

Skills

Communication

Customer service

Problem-solving

Organization

Tools

MS Office

Job description

Reception and Administration Assistant, Sheffield

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Department: Rehoming & Fostering Services

Location: Sheffield

Compensation: £23,993 / year

Application Deadline: 29 June 2025

Department: Rehoming & Fostering Services

Location: Sheffield

Compensation: £23,993 / year

Description

Contract: Permanent, part time (30 hours per week)
Salary: £23,993 per annum, pro rata
Location: Sheffield, S7 2PY
Closing date: Sunday 29 June 2025
Interview date: 9, 10 & 11 July 2025

We’re recruiting a Reception & Admin Assistant for our Rehoming & Fostering Team in Sheffield!

Are you passionate about delivering outstanding customer service and administrative support that truly makes a difference? This is your opportunity to become a valued part of the Blue Cross team, where you'll play a key role in advancing our mission to support more pets in need.


More about the role

Our Sheffield rehoming, advice & behaviour unit is in South Yorkshire which just a short drive from the beautiful peak district. Our team here are proactively helping the local community in many different ways such as helping people and pets in need with our food bank as well as offering rehoming services for a wide range of pets. We don’t have cattery or kennel facilities so need to be innovative as a team to ensure we can help with the most urgent of cases.

As our Reception and Administration Assistant, you'll be the welcoming face and organisational backbone of our Rehoming, advice & behaviour unit. From greeting clients with a warm smile to ensuring our administrative processes run smoothly, you'll be at the heart of everything we do.

In this role, you'll engage with clients in person, over the phone, and through digital channels, providing them with non-judgemental support and assistance. You'll maintain a clean and inviting front of house environment, ensuring all materials are up-to-date and in line with Blue Cross branding. You'll manage administrative tasks efficiently, including stock management, pet movement coordination, and cash handling.

Your collaboration with colleagues across departments will be essential as you work together to deliver outstanding client service and optimise administrative processes. Collecting and analysing visitor feedback, you'll continuously strive for excellence and contribute to the training and development of team members and volunteers, sharing your expertise and fostering growth.

Working pattern

This is a part time role, working 30hours per week where you will be required to work every other weekend with the following working pattern:

Week 1: Monday, Tuesday, Thursday, Friday, Saturday, Sunday
Week 2: Monday, Thursday, Friday

If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let’s work together to see if this is the role for you.


About you

We're looking for someone who demonstrates empathy, resilience, and a positive mindset, even in emotionally charged environments. Thriving in a diverse, fast-paced environment, you enjoy taking on new challenges and excel in problem-solving, organisation, and attention to detail.

Knowledge, skills, and experience

• Experience in delivering high level reception service in a fast paced and often emotional environment.
• Good standard of verbal and written communication.
• Experience of dealing with the public, managing enquiries by phone, email enquiries and face-to-face.
• Strong administration skills
• Computer literate including the use of MS Office packages
• Experience of handling and managing cash and spreadsheets.
• Current full driving licence.
  

It would be great (but not essential) if you also had:

• Experience of working in a similar role or working in a pet welfare role/environment.
• An understanding for the voluntary sector
• Understanding of safeguarding issues.
  

For more information about this rewarding role, please take a look at the attached job description.

How to apply

Click the apply button below and complete the online application process before the closing date on Sunday 29 June 2025.

We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Free physiotherapy advice and face to face intervention
• Health cash plan
• Unlimited access to an employee assistance programme
• Pension scheme with enhanced employer contribution
• Professional fees paid with Continuing Professional Development and personal development support.
• Life assurance
• 20% discount on Pet Plan pet insurance
• Enhanced family friendly policies
• Recognition scheme
• Annual volunteer days
• Charity worker discounts across a variety of retailers
  

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

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