Office Administrator / Administrative Assistant

Confidential; Crawley; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Supportive working environment

Opportunity to grow with the business

Job summary

Confidential is seeking an Office Administrator/Administrative Assistant in Crawley, Surrey. This full-time position involves varied administrative duties, client coordination, and support for a small team to ensure smooth daily operations.

You will handle office systems, onboarding, invoicing support, and document management, working with a professional, discreet approach. Experience in professional services is a plus, with competitive pay offered depending on experience.

Qualifications

• Essential: strong organisational and time-management skills
• Essential: excellent written and verbal communication
• Essential: high attention to detail and accuracy
• Essential: confident using Microsoft Office
• Essential: ability to manage multiple tasks and prioritise workload
• Essential: professional, reliable, and discreet
• Desirable: previous administrative or office-based experience

Responsibilities

• Answering and directing phone calls professionally
• Maintaining accurate records and internal systems
• Filing, document management, and data entry
• Diary management and scheduling
• Assisting with onboarding new clients
• Preparing standard documents and correspondence
• Updating client records and case progress notes
• Liaising with third parties (e.g. clients, partners, service providers)
• Raising invoices and tracking payments
• Supporting directors with ad-hoc administrative tasks
• Ensuring internal processes are followed and documented

Skills

Organisational skills

Time management

Communication

Attention to detail

Multitasking

Discretion

Professionalism

Tools

Microsoft Office

Job description

Job Title: Office Administrator / Administrative Assistant

Location:

Crawley, Surrey

Hours:

Full-time (Monday Friday)

Salary:

Competitive, dependent on experience

About the Company

We are a fast growing B2 B debt recovery agency supporting small and medium-sized companies. We pride ourselves on being transparent, efficient, and supportive to our clients. As we continue to grow, we are looking for a reliable and highly organised Administrator to support the day-to-day running of the business.

Role Overview

The Office Administrator will play a key role in keeping the business running smoothly. This is a varied, hands‑on role ideal for someone who enjoys organisation, ownership of tasks, and being a central point of support within a small team.

You will be responsible for administrative duties, internal coordination, and supporting client‑facing processes.

Key Responsibilities

Administration & Office Support

• Answering and directing phone calls professionally
• Maintaining accurate records and internal systems
• Filing, document management, and data entry
• Diary management and scheduling

Client & Case Support

• Assisting with onboarding new clients
• Preparing standard documents and correspondence
• Updating client records and case progress notes
• Liaising with third parties (e.g. clients, partners, service providers)

Finance & General Support

• Raising invoices and tracking payments
• Supporting directors with ad‑hoc administrative tasks
• Ensuring internal processes are followed and documented

Skills & Experience Required

Essential

• Strong organisational and time‑management skills
• Excellent written and verbal communication
• High attention to detail and accuracy
• Confident using Microsoft Office
• Ability to manage multiple tasks and prioritise workload
• Professional, reliable, and discreet

Desirable (but not essential)

• Previous administrative or office‑based experience
• Experience in professional services, legal, finance, or similar environments
• Basic knowledge of invoicing or accounting systems

Personal Attributes

• Proactive and self‑motivated
• Trustworthy and confidential
• Willing to learn and take ownership
• Friendly, professional, and approachable

What We Offer

• Competitive salary
• Supportive working environment
• Opportunity to grow with the business