Administrative Apprentice

University Hospital Southampton NHS FT; Southampton; On-site; GBP 11,000 - 14,000; Full time

Benefits offered by this job

NHS discounts

35 days holiday (pro rata)

Generous pension scheme

Job summary

University Hospital Southampton NHS Foundation Trust invites applications for an Administrative Apprentice in its Child Health team. This Level 3 Business Administration apprenticeship supports patient pathways from referral through to treatment, under supervision from experienced staff.

As part of a busy administrative team you will develop business administration skills within the NHS, contributing to accurate management of appointments, referrals and waiting lists while delivering

Qualifications

• GCSEs with literacy and numeracy at level 4-9.
• Customer-facing experience.
• Microsoft Office proficiency.
• Flexible to evening and Saturday shifts.

Responsibilities

• Provide efficient administrative support across the department.
• Handle telephone and reception duties with tact and discretion.
• Promote UHS Trust values and ensure excellent patient service.

Skills

Communication skills

Multitasking

Prioritisation

GCSE literacy/numeracy

Education

GCSEs (English & Maths)

Tools

Microsoft Office

Job description

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Job Title: Administrative Apprentice

Contract Type and length : 18 month Fixed Term

Purpose for Fixed Term: Apprenticeship

Main duties of the job

This is an exciting opportunity to join our team in Child Health Team as a Level 3 Business Administration Apprentice. As part of a busy and supportive administrative team, you will play an important role in helping children and their families access healthcare services by supporting the patient journey from referral through to treatment.

Working alongside experienced administrators, coordinators, clinicians and managers, you will develop valuable business administration skills whilst contributing to the smooth running of Child Health services. This apprenticeship offers a fantastic opportunity to gain practical experience within the NHS while working towards a recognised Level 3 Business Administration qualification.

The role will support the delivery of high-quality patient care by ensuring appointments, referrals, waiting lists and patient information are managed accurately and efficiently. Your work will help improve patient experience and support the Trust's commitment to providing safe, effective and compassionate care.

Reporting to the Child Health Team Leader, you will work closely with members of the wider Child Health Directorate, clinical teams and administrative colleagues. You will receive guidance and support throughout your apprenticeship, enabling you to build confidence, develop new skills and progress within an NHS administrative setting.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

Detailed Job Description And Main Responsibilities

In this role, your key responsibilities will include assisting in the provision of an effective administrative service across the department. Work in conjunction with colleagues, service users and stakeholders to provide an efficient administrative support service. To ensure that a high standard of customer care is provided in all telephone and reception responsibilities using tact, discretion and sensitivity whilst ensuring positive promotion of UHS Trust values and vision to provide an excellent customer service to patients, relatives/carers and to external agencies.

Requirements

To be eligible for this government-funded apprenticeship programme, applicants must meet the apprenticeship funding requirements in place at the start of employment. This includes:

• Having been ordinarily resident in the UK, EEA or relevant eligible area for a minimum of three consecutive years prior to the start of the apprenticeship.
• If you require a visa to work in the UK, the visa must permit participation in an apprenticeship and cover the full duration of the fixed-term apprenticeship contract.

A Few Skills And Competencies Needed Are

• Good standard of education with literacy and numeracy skills to GCSE pass level 4-9.
• Ability to learn and assimilate information quickly
• Communication Skills
• Good at Multitasking
• Ability to Prioritise effectively

Person specification

Qualifications, Knowledge And Experience

Essential criteria

• Good standard of education with literacy and numeracy skills to GCSE pass level 4-9.
• Experience of working in a customer led environment.
• Evidence of computer literacy.
• Competent in the use of Microsoft Office packages.
• Flexible – ability to work shifts that include evenings and Saturdays.

Desirable criteria

• Courses/further study attended to demonstrate evidence of personal development.
• NVQ 2 diploma or equivalent
• Experience of working shifts.
• Call handling experience.
• Proficient in the use of hospital computerised patient systems.

Trust Values

Essential criteria

• Patient First
• Working Together
• Always Improving