Administration Team Leader

NHS; Maidstone; On-site; GBP 27,000 - 31,000; Full time

Job summary

A healthcare provider in Maidstone is seeking an enthusiastic Administration Team Leader to support clinical teams. This key role demands excellent communication skills and the ability to manage a busy administration environment. Candidates should possess a Level 4 qualification and relevant team leadership experience. The role highlights the importance of patient care in every professional activity. A flexible approach to working hours and a passion for community-based care are essential for success in this position.

Qualifications

• Level 4 qualification or equivalent demonstrable experience is required.
• Practical application of HR practices and confidentiality handling experience is essential.
• Advanced Microsoft Office skills are necessary.

Responsibilities

• Provide admin support to frontline NHS teams.
• Ensure patient care is prioritized in all activities.
• Manage and lead a team effectively under pressure.

Skills

Excellent written and verbal communication skills

Excellent attention to detail

Interpersonal skills

Problem-solving

Ability to multi-task

Education

Level 4 qualification or equivalent experience

NVQ Level 3 Team Leader or Supervisor

Tools

Microsoft Office

Business world (financial system)

Job description

Go back Kent Community Health NHS Foundation Trust

Administration Team Leader

The closing date is 04 January 2026

The NHS is changing. More emphasis on community-based care means there's never been a better time to join us.

We are looking for an enthusiastic and organised Admin Team Leader to join our professional team in Maidstone.

We're a close team but we're never exclusive, if you can bring a professional approach and fresh ideas we would to hear from you.

Please note, this vacancy does not meet the criteria for skilled worker sponsorship and therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.

Main duties of the job

Could you use your skills experience to support the NHS to deliver great patient care? Great patient care needs great people to support clinical teams. That's where you come in.

We're always looking for enthusiastic, responsive, and adaptable people to join our outstanding trust. This role is an important one as you'll be using your knowledge, experience and expertise to provide admin support to our hard-working frontline NHS teams.

We put patients first and we expect all of our colleagues to do the same, so although NHS experience isn't a requirement for this role you'll need to share our passion for delivering excellent patient care and keep that passion at the forefront of your professional activity at all times.

The challenges come thick and fast in this role but you'll know that your input is contributing to the excellent experience our patients and service users have every day.

Additional Working Pattern: The successful candidate can select working hours Monday to Friday between 8am and 6pm

About us

Rated 'outstanding' by the CQC, we've got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent

We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences

We ask for information about your protected characteristics on our application forms. This isn't visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission

The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work

As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won't involve sacrificing time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both

See where you can go with KCHFTcareer pathways

Job responsibilities

Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Nursing vacancies are also open to Student Nurses and Newly Qualified Nurses.

As a community Trust many of our roles require individuals to be able to drive to perform their duties. As such you will be asked to confirm you have a full UK driving licence where driving is a requirement of the role to be able to proceed with your application. We are committed to supporting candidates with disabilities into employment, if you are unable to drive due to a disability, please contact the Recruitment Team via [e-mail] quoting the vacancy reference number so we can support you further.

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

Find out more about the community difference here.

Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.

Person Specification

Qualifications

• Level 4 qualification (e.g. certificate of higher education, higher national certificate, NVQ level 4) or equivalent demonstrable experience
• NVQ Level 3 Team Leader or Supervisor or other leadership/management qualification

Experience

• Practical application of HR practices, policies and procedures
• Leading teams in busy and pressurised environments
• Experience of handling confidential and sensitive information
• Experience of working with members of the public
• Basic experience of a financial system i.e. Business world

Knowledge

• Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint
• In depth knowledge of the service, site and users
• Design and development of standard and bespoke data reports
• Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes

Skills and abilities

• Excellent written and verbal communication skills
• Excellent interpersonal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority
• Excellent attention to detail, accuracy and organisational skills
• Ability to record accurate minutes of meetings and present to a high standard
• Ability to concentrate and focus on diverse tasks whilst dealing with frequent interruptions

Personal attributes

• Ability to apply sound judgement and logical approach to identify key or underlying issues and use initiative to solve problems
• Ability to be innovative and objective as well as logical in resolving problems
• Ability to prioritise, multi-task and respond quickly to changing priorities, reorganising own and teams workload to meet deadlines
• Adept at both negotiation and persuasion
• Ability to deal with distressing or emotional situations and discussions objectively and with emotional intelligence
• Ability to travel to diverse sites
• Possess a willingness to learn

Ability to manage

• Ability to plan and organise own workload without direct supervision
• Proven ability to manage staff including performance and absence management
• Ability to cope with pressure during busy periods and act in a professional manner at all times

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Kent Community Health NHS Foundation Trust

£27,485 to £30,162 a yearpro rata per annum