Administration Team Leader

University College London Hospitals NHS Foundation Trust; Greater London; On-site; GBP 42,000 - 52,000; Full time

Job summary

University College London Hospitals NHS Foundation Trust is seeking an Endoscopy Team Leader to provide leadership and operational support to the Endoscopy Service. You will manage an administrative team handling endoscopy bookings, patient queries and supporting medical teams, with a focus on wait times, performance and patient experience.

The ideal candidate will have experience leading a team, excellent communication, and the ability to work autonomously and as part of a busy NHS team in a

Qualifications

• Experience leading a team in a healthcare setting.
• Strong communication and interpersonal skills.
• Ability to manage patient pathways and administrative procedures.
• Knowledge of information governance and audit processes.

Responsibilities

• Supervise and support a team of Administration Assistants and Administration Coordinators to provide an efficient administrative service for endoscopy bookings and patient queries.
• Monitor team performance, targets and quality measures; embed best practices.
• Contribute to service improvement initiatives and change projects to maximise resources and patient experience.
• Engage with cancer waiting times, DM01 performance and waiting list management.

Job description

An exciting opportunity has arisen for an enthusiastic and motivated Endoscopy Team Leader to join the Gastrointestinal Medicine Team. We are looking for applicants with experience of leading a team and who are passionate about delivering excellent patient care. As Team Leader you will provide leadership and operational support to the Endoscopy Service. You will be responsible for managing an administrative team who manage endoscopy diagnostic, therapeutic and surveillance bookings as well as patient queries, providing general support for the medical teams. Reporting to the Service Manager, you will play a key role in cancer waiting times, DM01 performance an waiting list management. We are looking for an individual who has proven experience of leading a team to ensure positive staff experience. You will have excellent communication and interpersonal skills with the ability to work well under pressure and meet the challenges of working to deadlines. A successful candidate will be a team player with expert knowledge of patient pathways and administrative procedures. They will be dedicated to delivering a positive patient experience, excellent customer service and effective support to the multi-disciplinary team. The ideal candidate will have a patient cantered approach and experience of working within a busy NHS team. They should be able to work autonomously as well as part of a team. Team management: Supervise and support a team of Administration Assistants and Administration Coordinators to provide an effective, efficient and high-quality administrative service, with a focus on excellent customer service. Responsible for monitoring team performance information, targets and quality measures, and embedding good working practices within the administrative team.

This will include audit and monitoring of the following key performance indicators:

• Performance against national waiting times targets
• Service utilisation
• Service accessibility
• Information governance

Service Improvement and Development: Contribute to service improvement initiatives and change projects with the overall aim to ensure maximum utilisation of resources and excellent patient experience. Review performance data, trends, and processes, and using analysis and judgement to identify and propose opportunities for development and improvement.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing), We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
• We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff
• UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the third year in a row.