Administration Team Lead - Improve & Deliver (Early Friday)

The ONE Group Ltd; Wellingborough; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

25 days annual leave plus bank hols

Health Cash Plan

Employee Assistance Programme

Company Sick Pay (probation eligible)

Life Assurance following probation

Job summary

The ONE Group Ltd is seeking an experienced Administration Manager to lead a busy team, strengthen processes and deliver high-quality service. Reporting directly to the Head of Operations, you will own the administration department, coach staff, manage workloads and KPIs, and drive continuous improvement across systems and procedures.

This role suits a proactive, hands-on leader who can balance strategic projects with day-to-day operations, ensuring seamless communication with other departments

Qualifications

• Proven experience managing and developing a team within a fast-paced environment.
• Strong leadership skills with the ability to manage performance and delegate.
• Experience implementing process improvements and operational efficiencies.
• Proactive, solutions-focused with excellent organizational skills.
• Experience with KPIs, reporting and departmental performance measures.
• Effective communication across departments.
• Hands-on management style balancing strategy with daily operations.

Responsibilities

• Leading, motivating and developing a busy administration team, creating a positive and high-performing environment.
• Taking ownership of departmental performance, ensuring workloads, priorities and service standards are effectively managed.
• Reviewing and improving processes, systems and procedures to drive efficiency, accuracy and productivity.
• Managing team performance, including coaching, development, appraisals and resource planning.
• Working closely with other departments to ensure seamless communication and operational delivery.
• Monitoring departmental KPIs, producing management reports and identifying opportunities for improvement.
• Overseeing customer enquiries, operational challenges and escalations, ensuring issues are resolved effectively.
• Supporting purchasing, supplier relationships and administrative controls where required.
• Working alongside the Head of Operations on business improvements and wider operational projects.

Job description

The ONE Group Ltd is seeking an experienced Administration Manager to lead a busy team, strengthen processes and deliver high-quality service. Reporting directly to the Head of Operations, you will own the administration department, coach staff, manage workloads and KPIs, and drive continuous improvement across systems and procedures.

This role suits a proactive, hands-on leader who can balance strategic projects with day-to-day operations, ensuring seamless communication with other departments