Administration Team Leader

The ONE Group Ltd; Wellingborough; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

25 days annual leave plus bank hols

Health Cash Plan

Employee Assistance Programme

Company Sick Pay (probation eligible)

Life Assurance following probation

Job summary

The ONE Group Ltd is seeking an experienced Administration Manager to lead a busy team, strengthen processes and deliver high-quality service. Reporting directly to the Head of Operations, you will own the administration department, coach staff, manage workloads and KPIs, and drive continuous improvement across systems and procedures.

This role suits a proactive, hands-on leader who can balance strategic projects with day-to-day operations, ensuring seamless communication with other departments

Qualifications

• Proven experience managing and developing a team within a fast-paced environment.
• Strong leadership skills with the ability to manage performance and delegate.
• Experience implementing process improvements and operational efficiencies.
• Proactive, solutions-focused with excellent organizational skills.
• Experience with KPIs, reporting and departmental performance measures.
• Effective communication across departments.
• Hands-on management style balancing strategy with daily operations.

Responsibilities

• Leading, motivating and developing a busy administration team, creating a positive and high-performing environment.
• Taking ownership of departmental performance, ensuring workloads, priorities and service standards are effectively managed.
• Reviewing and improving processes, systems and procedures to drive efficiency, accuracy and productivity.
• Managing team performance, including coaching, development, appraisals and resource planning.
• Working closely with other departments to ensure seamless communication and operational delivery.
• Monitoring departmental KPIs, producing management reports and identifying opportunities for improvement.
• Overseeing customer enquiries, operational challenges and escalations, ensuring issues are resolved effectively.
• Supporting purchasing, supplier relationships and administrative controls where required.
• Working alongside the Head of Operations on business improvements and wider operational projects.

Job description

Salary: Competitive, dependent on experience

Contract: Full-time, Permanent

Hours: Monday to Friday, with an early finish on Fridays!

Are you an experienced Administration Manager who loves leading people, improving processes and making a real difference?

The ONE Group is delighted to be partnering with an established, successful and growing business to recruit an experienced Administration Manager.

This is a fantastic opportunity to join a business that genuinely values its people, encourages collaboration and is passionate about continuous improvement.

We're looking for a confident, hands-on leader who enjoys developing people, bringing structure to busy environments and finding smarter, more efficient ways of working.

Reporting directly to the Head of Operations, you'll take ownership of a busy Administration Department, ensuring the team delivers exceptional service whilst supporting the continued growth and success of the wider business.

What will you be doing?

• Leading, motivating and developing a busy administration team, creating a positive and high-performing working environment.
• Taking ownership of departmental performance, ensuring workloads, priorities and service standards are effectively managed.
• Reviewing and improving processes, systems and procedures to drive efficiency, accuracy and productivity.
• Managing team performance, including coaching, development, appraisals and resource planning.
• Working closely with other departments to ensure seamless communication and operational delivery.
• Monitoring departmental KPIs, producing management reports and identifying opportunities for improvement.
• Overseeing customer enquiries, operational challenges and escalations, ensuring issues are resolved effectively.
• Supporting purchasing, supplier relationships and administrative controls where required.
• Working alongside the Head of Operations on business improvements and wider operational projects.

What are we looking for?

We're keen to speak with experienced managers who have a background in administration, customer service, service coordination or operational support, ideally within a busy B2B environment.

You’ll bring:

• Proven experience managing and developing a team within a fast-paced environment.
• Strong leadership skills with the confidence to manage performance, delegate and support others.
• Experience implementing process improvements and driving operational efficiencies.
• A proactive, solutions-focused approach with excellent organisational skills.
• Experience working with KPIs, reporting and departmental performance measures.
• Strong communication skills and the ability to build relationships across different departments.
• A hands-on management style, with the ability to balance strategic improvements with day-to-day operations.

Experience within a technical, service-led, distribution or operational environment would be advantageous, but we're equally interested in candidates who can demonstrate strong transferable management skills.

What's in it for you?

You’ll be joining an established and ambitious business that is continuing to grow, offering the opportunity to make a genuine difference to how the department operates.

Alongside a competitive salary, benefits include:

• 25 days annual leave plus bank holidays
• Early finish on Fridays!
• Health Cash Plan
• Employee Assistance Programme
• Company Sick Pay (subject to eligibility)
• Life Assurance following successful probation