Administration & Support Services Lead - HMP Berwyn

Train Work Live; Wrexham; Remote; GBP 33,000 - 40,000; Full time

Job summary

Betsi Cadwaladr University Health Board (BCUHB) North Wales is seeking an exceptional Administration & Support Services Lead to join the Health & Wellbeing Service at HMP Berwyn. This is a unique opportunity to lead a busy administration and support team that plays a vital role in delivering healthcare services within one of the largest prisons in the UK.

In this influential role, you will work closely with the senior leadership team to ensure the service operates efficiently,

Qualifications

• Degree in Business Administration or equivalent level of experience.
• ILM L3 in Leadership & Management.
• Evidence of recent CPD.
• Experience of managing a team including appraisal, performance management and sickness.
• Experience of using SystmOne.

Responsibilities

• Leading and inspiring a multi-disciplinary administration and support team.
• Creating a positive, high-performing culture where staff feel valued, supported and empowered.
• Developing innovative systems and processes that improve efficiency and service delivery.
• Using data and reporting tools to support operational performance and continuous improvement.
• Managing recruitment, workforce development, performance management and succession planning.
• Working collaboratively with healthcare professionals, prison partners and senior leaders.
• Supporting the coordination of clinics, health programmes and service-wide initiatives.
• Driving quality improvements and helping maximise the use of digital systems and technology.

Skills

Leadership

Management

Team coordination

Interpersonal skills

Education

Degree in Business Administration or equivalent

ILM L3 in Leadership & Management

CPD evidence

Tools

SystmOne

Job description

Band 5

Main area Administration Grade Band 5 Contract Permanent Hours Full time - 37.5 hours per week Job ref 050-HMP-AC008-1026

Employer Betsi Cadwaladr University Health Board Employer type NHS Site HMP Berwyn Town Wrexham Salary £32,557 - £39,631 per annum Salary period Yearly Closing 12/11/2026 23:59

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

We also offer a number of family-friendly benefits, including work-life balance policies.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

We are looking for an exceptional Administration & Support Services Lead to join our Health & Wellbeing Service at HMP Berwyn. This is a unique opportunity to lead a busy administration and support team that plays a vital role in delivering healthcare services within one of the largest prisons in the UK.

In this influential role, you will work closely with the senior leadership team to ensure the service operates efficiently, effectively and to the highest standards. You will lead and develop a dedicated team, drive service improvements, streamline processes, utilise data to support decision-making and help shape the future of administrative support across the service.

Main duties of the job

• Leading and inspiring a multi-disciplinary administration and support team.
• Creating a positive, high-performing culture where staff feel valued, supported and empowered.
• Developing innovative systems and processes that improve efficiency and service delivery.
• Using data and reporting tools to support operational performance and continuous improvement.
• Managing recruitment, workforce development, performance management and succession planning.
• Working collaboratively with healthcare professionals, prison partners and senior leaders.
• Supporting the coordination of clinics, health programmes and service-wide initiatives.
• Driving quality improvements and helping maximise the use of digital systems and technology.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Detailed job description and main responsibilities

Please note that any offer of employment will be subject to the successful receipt of a DBS and prison vetting clearances.

Please note if your application is successful and you are invited to interview, they will be held on site at HMP Berwyn to ensure candidates have an understanding of the environment. Requests for virtual interviews will not be accepted.

Qualifications

• Degree in Business Administration or equivalent level of experience
• ILM L3 in Leadership & Management
• Evidence of recent CPD

Experience

• Experience of managing a team including appraisal, performance management and sickness.
• Detailed knowledge and understanding of procedures, the structure, policies, plans, regulations, management and operational procedures of the Organisation.
• Experience of using SystmOne
• Sound judgement, decision making and organisation skills, co-ordinating and implementing projects and processes

Aptitude and Abilities

• Experience of dealing with difficult situations. Able to demonstrate a high level of interpersonal skills, displaying credibility and influence
• Self-motivated and committed to developing self and team members

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.