Service User Engagement Administrator - HMP Berwyn

NHS; Pentre Maelor; Remote; GBP 27,000 - 28,000; Full time

Job summary

Betsi Cadwaladr University Health Board — HMP Berwyn in North Wales is seeking an Administrator (Band 3) to support the Health & Wellbeing team on site. The role requires NVQ 3 in Administration and NHS experience, with duties centred on coordinating Peer Mentors and office administration within a prison environment.

Welsh or English language applications are welcomed, and training will align with organisational values.

Qualifications

• NVQ 3 in Administration or RSA III or equivalent.
• Some knowledge and understanding of project methodology.
• Experience in NHS environment or administering within NHS.

Responsibilities

• Coordinate the peer support team at HMP Berwyn.
• Arrange meetings, prepare papers and take minutes.
• Source information, collate reports and analyse data for local/national reporting.
• Use IT systems to develop and populate clinics.
• Be the first point of contact for the team.

Skills

Project methodologies

Education

NVQ 3 in Administration or RSA III

Job description

Service User Engagement Administrator - HMP Berwyn

Band 3

Main area Administration Grade Band 3 Contract Permanent: Full time Hours Full time - 37.5 hours per week (37.5 Hours per week) Job ref 050-HMP-AC007-1026

Employer Betsi Cadwaladr University Health Board Employer type NHS Site HMP Berwyn Town Wrexham Salary £26,813 - £27,890 per annum Salary period Yearly Closing 04/11/2026 23:59

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

You will be responsible for:

• Supporting the co-ordination of the peer support team at HMP Berwyn.
• Arranging meetings, preparation of meeting papers and taking minutes of meetings.
• Sourcing and providing information, including report collation and data analysis in line with local and national reporting mechanisms.
• Utilising a range of IT systems to develop and populate clinics.
• Being the first point of contact for the team.

Please note that any offer of employment will be subject to the successful receipt of prison vetting clearances.

Please note if your application is successful and you are invited to interview, they will be held on site at HMP Berwyn to ensure candidates have an understanding of the environment. Requests for virtual interviews will not be accepted.

Main duties of the job

This is an excellent opportunity to work within the Health & Wellbeing team at HMP Berwyn.

We are looking for an experienced administrator to support the effective running of the Service User Engagement Office. You will have excellent organisational skills and be qualified at NVQ Level 3 in Administration or have an equivalent level of knowledge and experience and be able to co-ordinate the work of Peer Mentors at HMP Berwyn.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or view in Trac.

Qualifications

• NVQ 3 in Administration/RSA III or equivalent level of knowledge/experience.
• Some knowledge and understanding of project methodology

Experience

• Significant office administration experience
• Ability to support and deliver to deadlines on a wide range of administration processes
• NHS experience

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.