Administration & Support Services Lead - HMP Berwyn

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 32,000 - 42,000; Full time

Job summary

Betsi Cadwaladr University Health Board (BCUHB) is seeking an exceptional Administration & Support Services Lead for HMP Berwyn. You will head a busy administration and support team delivering healthcare services within one of the UK's largest prisons.

Lead, develop and empower staff, drive improvements, and use data to inform decisions to optimise admin performance across the service. The role requires collaborating with clinical colleagues, prison partners and senior leaders, and involves

Qualifications

• Degree in Business Administration or equivalent level of experience
• ILM L3 in Leadership & Management
• Experience of managing a team including appraisal, performance management and sickness
• Detailed knowledge and understanding of procedures, the structure, policies, plans, regulations, management and operational procedures of the Organisation
• Desirable: Experience of using SystmOne

Responsibilities

• Leading a multi-disciplinary administration and support team.
• Creating a positive, high-performing culture where staff feel valued, supported and empowered.
• Developing innovative systems and processes that improve efficiency and service delivery.
• Using data and reporting tools to support operational performance and continuous improvement.
• Managing recruitment, workforce development, performance management and succession planning.
• Working collaboratively with healthcare professionals, prison partners and senior leaders.
• Supporting the coordination of clinics, health programmes and service-wide initiatives.
• Driving quality improvements and helping maximise the use of digital systems and technology.

Skills

Leadership

Team Management

Interpersonal Skills

Self-motivation

Education

Business Administration Degree

ILM Level 3 Leadership

Tools

SystmOne

Job description

Job Overview

We are looking for an exceptional Administration & Support Services Lead to join our Health & Wellbeing Service at HMP Berwyn. This is a unique opportunity to lead a busy administration and support team that plays a vital role in delivering healthcare services within one of the largest prisons in the UK. In this influential role, you will work closely with the senior leadership team to ensure the service operates efficiently, effectively and to the highest standards. You will lead and develop a dedicated team, drive service improvements, streamline processes, utilise data to support decision-making and help shape the future of administrative support across the service.

Main duties of the job

• Leading and inspiring a multi-disciplinary administration and support team.
• Creating a positive, high-performing culture where staff feel valued, supported and empowered.
• Developing innovative systems and processes that improve efficiency and service delivery.
• Using data and reporting tools to support operational performance and continuous improvement.
• Managing recruitment, workforce development, performance management and succession planning.
• Working collaboratively with healthcare professionals, prison partners and senior leaders.
• Supporting the coordination of clinics, health programmes and service-wide initiatives.
• Driving quality improvements and helping maximise the use of digital systems and technology.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

We are Betsi Cadwaladr University Health Board (BCUHB) North Wales, the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Please note that any offer of employment will be subject to the successful receipt of a DBS and prison vetting clearances. Please note if your application is successful and you are invited to interview, they will be held on site at HMP Berwyn to ensure candidates have an understanding of the environment. Requests for virtual interviews will not be accepted.

Person specification

Qualifications

Essential criteria

• Degree in Business Administration or equivalent level of experience
• ILM L3 in Leadership & Management

Desirable criteria

• Evidence of recent CPD

Experience

Essential criteria

• Experience of managing a team including appraisal, performance management and sickness.
• Detailed knowledge and understanding of procedures, the structure, policies, plans, regulations, management and operational procedures of the Organisation.

Desirable criteria

• Experience of using SystmOne
• Sound judgement, decision making and organisation skills, co-ordinating and implementing projects and processes

Aptitude And Abilities

Essential criteria

• Experience of dealing with difficult situations. Able to demonstrate a high level of interpersonal skills, displaying credibility and influence
• Self-motivated and committed to developing self and team members