Admin Officer

Maidstone and Tunbridge Wells NHS Trust; London Borough of Barnet; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

At least 27 days annual leave (pro‑rta

NHS Pension Scheme

Blue Light card eligibility

And more benefits in documents

Job summary

Maidstone Hospital is seeking an Admin Officer to support the Sexual Health Team, covering 12 months maternity leave. You will provide a reception service, handle queries, and support patients to access our services with a focus on confidentiality and high-quality customer care.

The role suits those who enjoy working in a busy, supportive team and who can use IT tools effectively to maintain smooth clinic operations.

Qualifications

• NVQ Level 3 or equivalent qualification or relevant experience.
• ECDL qualification or equivalent IT qualification.
• Experience in busy reception/administration environments.

Responsibilities

• Provide reception service for the Sexual Health Clinic at Maidstone Hospital.
• Deliver positive customer service to patients and visitors.
• Handle patient queries and assist access to services.
• Maintain confidentiality and data protection in daily tasks.
• Utilise IT systems (Outlook, Word, Excel) as part of admin duties.

Skills

Reception and customer service

IT literacy

Data entry accuracy

Communication skills

Confidentiality handling

Education

NVQ Level 3 or equivalent

ECDL qualification

Tools

Lilie

Allscripts

ERS

Job description

Are you passionate about making a difference and supporting clinical colleagues to deliver a high-quality service? We are seeking an Admin Officer to join our Sexual Health Team based at Maidstone Hospital to cover 12 months maternity leave. You will be responsible for providing positive customer service to patients and visitors, dealing with patient queries and supporting patients to access our service. You day will be varied covering reception and administration duties ensuring the smooth and efficient running of our service.

The successful candidate will enjoy working as part of a dedicated team, with the added satisfaction of working for a service committed to the care and wellbeing of our patients.

Main duties of the job

The main role of the job will be to provide a reception service for the Sexual Health Clinic at the Maidstone Hospital.. You will need to have excellent communication, listening and computer skills to be able to provide an optimum level of customer service. You will be dealing with highly confidential and sensitive information every day, therefore a non-judgemental attitude and strong understanding of patient confidentiality is essential.

About us

Maidstone and Tunbridge Wells NHS Trust is one of the best performing hospital trusts in England. We are regularly in the top five for emergency department performance and offer some of the fastest access to cancer treatment in the country.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in west Kent and East Sussex. With a dedicated and diverse team of over 7,000 staff we provide specialist cancer services to over two million people through the Kent Oncology Centre.

We operate from three main clinical sites: Maidstone Hospital, Tunbridge Wells Hospital and Fordcombe Hospital, and provide outpatient clinics across Kent and East Sussex.

Looking for flexible working?We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Joining us includes a comprehensive benefits package:

• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
• Blue Light card eligibility
• And more, additional benefits can be found in the benefits documents below

Job responsibilities

Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.

Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children). If a role involves regulated activity and requires a DBS check with a barred list check, you cannot apply if you are on the barred list.

All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.

Please note: This role is not eligible for UK Visa Sponsorship. In line with the UK Immigration Rules and Home Office Sponsorship Guidance, employers may only sponsor individuals for roles that meet strict eligibility, salary, and compliance requirements. Where a role does not meet these criteria, organisations are prohibited from assigning a Certificate of Sponsorship. Applicants must therefore already hold a valid immigration status and ongoing right to work in the UK in order to be considered.

Person Specification

Qualifications

• NVQ Level 3 or equivalent level of qualification or relevant proven experience.
• ECDL Qualification

Experience/Knowledge

• Administrative, reception / customer service experience within a busy and fast paced office environment.
• Significant experience of dealing with the public e.g. face to face, over the telephone and via written format.
• Confident and proficient in the use of various IT packages and systems within a busy office environment, including the Microsoft Office suite (specifically Outlook, Word, and Excel).
• Confidentiality / Data Protection Act / Information Governance requirements.
• Medical terminology
• Knowledge of Lilie / Allscripts / ERS
• Previous hospital system and administration experience and knowledge of administration processes

Skills

• Efficient and accurate data entry with excellent attention to detail.
• Confident and proficient in the use of IT within a work environment
• Effective time management
• Ability to work effectively as part of a team and build good working relationships at all levels
• Well organised with the ability to plan and prioritise own work to meet deadlines
• Excellent interpersonal skills both writing and speaking English language in order to work with a variety of people including staff and patients and to listen to their needs.
• Helpful telephone manner
• Database management
• Ability to organise and prioritise own workload
• Understanding of Health Records legislation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,760 to £27,476 a yearper annum pro rata