Neighbourhood Officer

HQN Ltd; Wythenshawe; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days Annual Leave

Enhanced Pension scheme contributions

Health Care Plan

Subsidised gym membership

Car Lease Scheme

Volunteering days

Salary Sacrifice Pension

Job summary

Wythenshawe Community Housing Group (WCHG) is seeking a Neighbourhood Officer to deliver high‑quality tenancy and estate management services across a defined patch in the community. You will spend time on the ground engaging with residents, understanding local issues and building relationships to drive safer, well‑managed neighbourhoods.

You will work within a supportive team to handle tenancy changes, allocations, and low‑level ASB, ensuring services are joined‑up with partners and aligned to

Qualifications

• Experience in tenancy and estate management within a housing environment.
• Strong communication and problem‑solving skills, with a focus on customer care.
• Ability to handle tenancy changes, allocations and low‑level ASB.

Responsibilities

• Deliver high‑quality tenancy and estate management services.
• Manage a defined patch, engage with tenants, and resolve local issues.
• Support residents to sustain tenancies and access wider services.
• Work collaboratively with colleagues and partners to ensure joined‑up service delivery.
• Ensure estates are well‑maintained, safe and compliant with standards.

Skills

Tenancy management

Estate management

Customer service

Communication

Community engagement

Problem solving

Job description

Are you passionate about your community and ready to take the next step in your housing career? This is your chance to progress within WCHG and play a vital frontline role as a Neighbourhood Officer– helping us deliver excellent tenancy, allocations, and estate management services.

About the Role

As a Neighbourhood Officer, you’ll play a key role in providing a high-quality, customer-focused housing management service across your locality. You’ll actively engage with residents, spending time out on your patch to understand local issues, build relationships, and make a real difference in the community.

Working as part of a supportive team, you’ll take ownership of tenancy and estate management within your area, helping to maintain safe, well-managed neighbourhoods where people are proud to live.

What You’ll Be Doing

• Delivering high-quality tenancy and estate management services
• Managing a defined patch, engaging with tenants, and resolving local issues
• Handling tenancy changes, allocations, and low-level anti-social behaviour
• Supporting residents to sustain their tenancies and access wider services
• Working collaboratively with colleagues and partners to ensure joined-up service delivery
• Ensuring estates are well-maintained, safe, and compliant with relevant standards
• Promoting WCHG’s values through excellent customer service and community engagement

What We’re Looking For

• Experience in tenancy and estate management within a housing environment
• Strong communication and problem‑solving skills, with a focus on customer care
• Ability to handle low‑level ASB, allocations, and tenancy issues effectively
• Good knowledge of housing‑related legislation and best practice (desirable)
• A proactive and visible approach to working within communities
• Confident working both independently and as part of a wider team
• Excellent organisational skills and attention to detail

Afull UK driving licence and access to a vehicleis essential due to travel between sites.

The successful candidate will also be required to complete a basic DBS check prior to commencing.

Application Deadline - Monday 26th October

Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait!

As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;

• 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*
• Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*
• Enhanced Pension scheme contributions
• Our Health Care Plan gives you money back for dental, optical, therapy costs and more
• Subsidised Healthy Living benefits i.e. gym membership or yoga classes
• Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language
• Car Lease Scheme, Cycle to Work scheme*
• Volunteering days in the local community
• We offer a Salary Sacrifice Pension option*

*Subject to eligibility criteria

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.

Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.