Administration Manager - Trauma & Orthopaedics

The Methodist Church in Britain; West Midlands; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Good work-life balance

Development opportunities

Job summary

Wye Valley NHS Trust is seeking an Administration Manager to lead administrative teams within the Trauma & Orthopaedics Directorate, ensuring smooth patient flow through outpatient and inpatient services. You will work closely with senior managers and consultants, handling confidential issues and balancing competing priorities.

The role requires NHS Trust experience, including working with consultants, and a proactive approach to administrative leadership and service improvement.

Qualifications

• Degree level or equivalent, or relevant experience.
• 5 GCSEs at grade C or equivalent, including English and Mathematics.

Responsibilities

• Manage administrative teams as allocated.
• Deliver specific key performance indicators.
• Work with the Deputy General Manager, other service units, Trust staff and external agencies to keep patient flow through outpatient and inpatient services administratively efficient.
• Support the Deputy General Manager in delivering service unit business objectives, including designated areas of responsibility.
• Provide administrative and note-taking support for divisional meetings, including agendas, circulating papers, minutes and chasing actions.
• Ensure the needs of the administration teams are met while managing multiple priorities.

Skills

Interpersonal skills

Communication

Organisational skills

Education

Degree level or equivalent

5 GCSEs including English and Maths

Job description

This Administration Manager post sits in the Head, Neck & Orthopaedic Directorate at Wye Valley NHS Trust, mainly supporting Trauma & Orthopaedics. The work centres on managing administrative teams, meeting key performance indicators, keeping patient flow moving through outpatient and inpatient services and servicing divisional meetings. It involves daily contact with senior managers and clinicians, and needs someone who can juggle competing priorities and influence on administrative matters. Applicants need NHS Trust experience, including working with consultants, and experience handling confidential issues.

What the job involves

• Manage administrative teams as allocated
• Deliver specific key performance indicators
• Work with the Deputy General Manager, other service units, Trust staff and external agencies to keep patient flow through outpatient and inpatient services administratively efficient
• Support the Deputy General Manager in delivering service unit business objectives, including designated areas of responsibility
• Provide administrative and note‑taking support for divisional meetings, including agendas, circulating papers, minutes and chasing actions
• Ensure the needs of the administration teams are met while managing multiple priorities

Qualifications

• Degree level or equivalent, or relevant experience
• 5 GCSEs at grade C or equivalent, including English and Mathematics

Experience

• Managing waiting lists and adhering to KPIs
• Managing administrative teams
• Dealing with confidential or sensitive issues
• Working in an NHS Trust environment, including with consultants, clinicians and senior managers

Skills & knowledge

• Excellent interpersonal, communication and organisational skills
• Managing multiple and competing priorities
• Influencing and persuading on administrative matters

Nice to have

• Leadership and management training
• Experience applying HR policy, such as capability and change management
• Experience managing appraisals

What's offered

• Good work-life balance
• Support to achieve full potential through development