Deputy General Manager - Unplanned Care Directorate

The Methodist Church in Britain; West Midlands; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Professional development opportunities

Cross-team collaboration across hubs

Good work-life balance

Job summary

Wye Valley NHS Trust is seeking a Deputy General Manager for the Unplanned Care Directorate on a nine-month maternity cover. You will lead the administrative and clerical teams, partnering with clinical and nursing leads to maintain high standards of patient care in line with Trust policy.

You will work closely with the General Manager to ensure adherence to the Access Policy and drive KPI delivery, using demand and capacity data to guide decisions and plan staff development.

Qualifications

• Degree-level qualification or equivalent experience.
• Extensive NHS experience in integrated community services.
• Proven experience as a Support Manager (band 6) or equivalent.
• Experience in service re-design, workforce planning and demand management.
• Experience in financial management and budgetary control.

Responsibilities

• Lead the administrative and clerical teams as the senior point of contact.
• Collaborate with clinical and nursing leads to uphold patient care standards.
• Work with the General Manager to ensure adherence to Access Policy.
• Ensure delivery of Trust KPIs.
• Utilise demand and capacity data to inform decisions.
• Plan development and learning for the administrative team.
• Oversee HR issues through supervision of administrative staff.

Skills

NHS HR policies

NHS Forward View knowledge

Analytical skills

Performance management

MS Office

Education

Degree-level qualification

Job description

This nine-month maternity cover post in the Unplanned Care Directorate at Wye Valley NHS Trust sits as deputy to the General Manager. It leads the administrative and clerical teams and works with clinical and nursing leads to keep patient care in line with Trust policy and standard operating procedures. Its scope spans acute and community services with system partners, including access policy and KPI delivery. Applicants need extensive integrated community NHS experience, prior band 6 support manager experience and a degree or equivalent.

What the job involves

• Lead the administrative and clerical teams as their senior point of contact
• Work with clinical and nursing leads to deliver high standards of patient care in line with Trust policy and standard operating procedures
• Work closely with the General Manager to ensure the Trust's Access Policy is adhered to
• Ensure relevant Trust Key Performance Indicators are met
• Use knowledge of demand and capacity planning and data to drive decision making
• Plan personal development and learning needs for the administrative team
• Manage HR issues through direct supervision of the administrative teams

What’s required

Qualifications

• Degree-level qualification or equivalent experience

Experience

• Extensive NHS experience in integrated community services
• Proven experience as a Support Manager (band 6) or equivalent
• Service re-design, workforce planning and demand management experience
• Experience of financial management and budgetary control
• Evidence of managing a multi-disciplinary environment

Skills & knowledge

• Knowledge of NHS HR policies and procedures
• Understanding of the NHS Forward View and the changing NHS environment
• Ability to analyse complex information and create workable solutions
• Understanding of NHS performance management systems
• IT literate, including Microsoft Office

Other

• Proven ability to lead, motivate and improve team performance
• Strong sense of accountability within delegated authority
• Strong interpersonal and written communication skills
• Commitment to openness, honesty and integrity
• Clear focus on achieving demanding performance goals

What’s offered

• Professional and leadership development opportunities
• Opportunity to work across community-based services
• Good work-life balance