Administration Manager

Betsi Cadwaladr University Health Board; Wales; On-site; GBP 30,000 - 38,000; Full time

Job summary

A healthcare organization in North Wales is looking for an Administration Manager to oversee operational administration for acute specialities. The ideal candidate will have management experience, strong problem-solving skills, and the ability to handle complex situations. A degree in management or equivalent experience is required, along with a sound knowledge of IT systems and previous NHS experience. This role is fixed term for 6 months and requires the ability to work under pressure.

Qualifications

• Good standard of general / higher education (Certificate Level).
• Evidence of continuous / ongoing learning.
• Sound knowledge of waiting list management.
• Previous NHS experience.

Responsibilities

• Manage operational and day to day administration for the designated specialities.
• Support in achieving key operational and strategic objectives.
• Monitor waiting times, capacity, and demand.
• Provide information for performance tracking.
• Work collaboratively with the management team.

Skills

Leadership

Communication

Problem-solving

Time management

Education

Degree level (Management) or equivalent experience

Professional Management Qualification

Tools

IT systems/wPAS

Job description

An exciting opportunity has arisen, for an enthusiastic and motivated individual to join the Intermediate Care Services and Specialist Medicine team in Wrexham Maelor Hospital, as Administration Manager.

The post holder will undertake a key role in both the management of designated specialities, as well as the operational day to day management of all administration processes that support the patient's pathway.

You will need to have an experienced administrative background, be capable of working under pressure, have an attention to detail, and be confident in problem solving.

Main duties of the job

The Administration Manager will be responsible for the provision of operational and day to day management of clerical and administration services within the Area Acute Specialities division in the East area. The post holder will be required to assist the Assistant Operations Manager, Site Speciality Manager, Clinical Leads and Service Managers with the provision of a broad range of corporate support to the teams.

The post holder will support in the achievement of key operational and strategic objectives for the Division, contributing where appropriate to the production of business cases and operational plans. The post holder, as part of the Divisional Management Team, will also provide support to achieving standards laid out by the Welsh Government and has a key role in ensuring waiting time targets are met. This will involve monitoring waiting times, capacity and demand, identifying problem areas and working with the Operational Management Team to resolve issues and ensure a co-ordinated approach to the delivery of services. The post holder will ensure that routine and ad-hoc information is provided to support the monitoring and achievement of all performance related targets.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

This post is fixed term for 6 months due to - meet the needs of the service

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Qualifications and/or Knowledge

• Good standard of general / higher education (Certificate Level)
• Evidence of continuous / ongoing learning
• Degree level (Management) or equivalent experience.
• Professional Management Qualification

Experience

• Sound knowledge of IT systems/ wPAS
• Knowledge of waiting list management
• Previous experience in producing written reports
• Experience of handling complex/sensitive complaint or situations/ issues
• Able to communicate with all levels of staff representatives and managers in a clear and confident manager.
• Previous NHS experience
• Experience of project work
• Management of databases

Other

• Ability to work on own initiative but also work as part of a team.
• Ability to work in a busy environment and cope under pressure.
• Positive and enthusiastic attitude.
• Ability to travel within geographical area.
• Able to work hours flexibly
• Ability to demonstrate the desire to pursue a progressive management career in the NHS
• Welsh Speaker

Aptitude and Abilities

• Evidence of potential for effective leadership including ability to : -Introduce new and innovative work practices -Initiate change -Motivate staff -Delegate -Prioritise tasks -Manage 'difficult' personalities
• Ability to demonstrate excellent: -Communication and written skills -Problem solving skills -Time management skills -Counselling / supervision skills -Organisational skills -Proven ability to work to tight deadlines -Sound knowledge of Patient Confidentiality
• Ability to demonstrate the personal qualities and professional competencies required of all managers and leaders in line with local competence frameworks as evidenced in day to day work and through discussion at PADR
• Ability to demonstrate tact and diplomacy when working with others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.