Administration Manager

APRIL QUEST LIMITED; Cherwell District; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Discretionary company performancebonus

27 days annual leave

Workplace pension 5%/5% via salary sac

Income protection cover

Life assurance / death-in-service

Electric vehicle salary sacrifice

Smart-casual working environment

Private healthcare cover

Job summary

APRIL QUEST LIMITED is seeking a Sales Administration Manager to lead the Export & Sales Administration function. You will develop the team and ensure orders, shipments, and service activities are processed accurately and efficiently while managing export compliance and cross-functional collaboration.

The role emphasizes strong knowledge of export controls, licenses, and international shipping, coupled with a customer-service focus and a track record of delivering issue resolution across

Qualifications

• Proven people management experience in Export/International Trade roles.
• Experience in order processing, shipment queries and service levels.
• Strong stakeholder management across Commercial, Production, Purchasing, Finance and Quality.
• Deep export/international trade experience to lead the function.
• Knowledge of export documents, customs, licences and international shipping.

Responsibilities

• Lead the Export & Sales Administration function and develop the team.
• Ensure customer orders, domestic and international shipments, and service/repair activity are processed accurately.
• Handle export/compliance issues and drive resolution with cross-functional teams.
• Provide strong customer service in response to order and shipment queries.

Skills

People management

Customer facing

Stakeholder management

Export / International Trade

Export documentation

Ownership / accountability

Job description

Job DescriptionAn innovative, established technology manufacturer developing specialist high-performance systems for a range of global industrial and technology markets. Info about what theSales Administration Managerrole entails Management role leading the Export & Sales Administration function, with responsibility for developing the team and ensuring customer orders, domestic and international shipments, service/repair activity and associated administration are handled accurately and efficiently. The role requires strong practical knowledge of export documentation, customs, export controls, licences and international shipping, alongside commercial awareness and the ability to work closely with Commercial, Production, Purchasing, Finance and Quality. It also has a strong customer-service focus, dealing with order and shipment queries, while taking ownership of export/compliance issues and ensuring they are followed through to resolution.

There is no visa sponsorship available for this role

Essential Requirements of the Sales Administration Manager

• Proven people management experience- experienced developing teams, performance management ideally within Export, International Trade, Sales Administration or a similar operational environment.
• Good customer facing experience - including order processing, shipment queries and service levels.
• Commercially aware - Strong stakeholder management skills across functions such as Commercial, Production, Purchasing, Finance and Quality.
• Strong practical Export / International Trade experience, with sufficient technical depth to lead the function and support experienced coordinators.
• Good working knowledge of export documentation, customs processes, export controls, licenses and international shipping requirements.
• Strong ownership and follow through, with a track record of taking responsibility for issues and seeing them through to resolution, project delivery etc.

Desirable Requirements of the Sales Administration Manager

• Experience leading admin & export teams in a manufacturing / high technical environment.

Benefits

• Discretionary company performance bonus
• 27 days annual leave plus public holidays
• Workplace pension with 5% employee and 5% employer contributions via salary sacrifice
• Income protection cover
• Life assurance / death-in-service benefit
• Electric vehicle salary sacrifice scheme
• Smart-casual working environment
• Private healthcare cover