Administration Assistant (Services)

Spinal Injuries Association; Milton Keynes; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual leave 28 days

Pension scheme

Life assurance

Healthcare cash plan

Gym membership discount

Employee assistance programme

Volunteer days

Free parking

Development budget

Job summary

Spinal Injuries Association in Milton Keynes is seeking an administrator to support our Services Team, including nurses, therapists and counsellors, ensuring a responsive, professional and compassionate experience for people accessing our services.

You will manage referrals, keep CRM records, arrange appointments, handle enquiries and provide essential admin support, helping service users receive timely help and contributing to smooth service operations.

Responsibilities

• Support the services team, including nurses, therapists and counsellors, ensuring people accessing our services receive a responsive, professional and compassionate experience.
• Manage referrals and maintain accurate records within the CRM system.
• Arrange appointments and meetings, handle enquiries, and provide essential administrative support across the Services Team.
• Help ensure service users receive timely support while contributing to the smooth running of our services.

Job description

This is a rewarding opportunity to play a vital role in supporting our services team, including nurses, therapists and counsellors, ensuring people accessing our services receive a responsive, professional and compassionate experience. You'll be at the heart of our service delivery, supporting the management of referrals, maintaining accurate records within our CRM system, arranging appointments and meetings, handling enquiries and providing essential administrative support across the 'Services Team' team. You'll help ensure service users receive timely support while contributing to the smooth running of our services.

The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.

At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture. We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.

• Annual leave: 28 days per holiday year plus bank holidays, increasing to 30 days after two years of service (pro -rated for part time employees)
• Access to Group pension scheme (6% employer contribution)
• Access to Group life assurance scheme
• Access to Healthcare cash plan
• Access to discounted gym membership
• Access to Employee assistance programme (EAP)
• Employee volunteer days
• Free car parking at SIA House
• Investing in our people - all members of staff are encouraged to discuss their development plans and aspirations with their line manager. A budget is available for talent development.