Support Secretary

University Hospitals of Derby and Burton NHS Foundation Trust; East Midlands; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Development opportunities

Staff benefits including employee ass.

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust in Derby is seeking a proactive Support Secretary for the Maxillofacial Team at Royal Derby Hospital to provide high-quality medical administration and patient care support. You will work with consultants and clinical staff, prioritise a varied workload, and develop skills within a busy environment.

Training will be provided to support your understanding of NHS processes.

Qualifications

• Strong organisational and IT skills.
• Experience in administration from a healthcare or similar setting.
• Ability to prioritise a varied workload and work flexibly across a team.

Responsibilities

• Quality checking/typing and despatch of VR voice recognition clinical correspondence relating to NHS medical patients within standards.
• Liaise with wards, departments, patients and other health care providers to ensure prompt communication.
• Maintain departmental clinical admin information and filing.
• Understand the 18-week RTT process and Trust Patient Access Policy requirements.
• Maintain regular case notes and accurate filing.
• Book and arrange meetings and provide cover to other areas when required.

Skills

Organisational skills

IT proficiency

Administrative experience

Job description

Are you an enthusiastic and motivated individual looking for a new challenge, career change, or development opportunity?

Do you have excellent organisational skills, confidence using IT systems, and transferable administration experience? If so, we'd love to hear from you.

We are seeking a proactive and reliable team player to join our Maxillofacial Team at Royal Derby Hospital as a Support Secretary. This is an exciting opportunity to develop your skills within a busy and supportive speciality, with the potential to build a rewarding career in medical administration.

Working closely with consultants, clinicians, medical secretaries and the wider multidisciplinary team, you will help provide a high-quality and efficient administrative service that supports patient care. You will undertake a variety of administrative duties and receive support and development to expand your knowledge and experience within a medical secretarial environment.

The successful candidate will be adaptable, able to prioritise a varied workload, and committed to delivering an excellent service. You will be required to work flexibly across the team, supporting colleagues and ensuring the smooth running of the service.

Come and meet the team and discover how this role could be the next step in your career.

• Quality checking/typing and despatch of VR voice recognition clinical correspondence relating to NHS medical patients within the quality standards and time limits as specified.
• Effective liaison with the relevant wards and departments within the hospital and with patients and other health care providers associated with the Consultant, his/her team to ensure a prompt and effective communication system.
• Assist in the upkeep of the departmental clinical admin information and general filing correspondence.
• Training will be given to ensure your understanding of the 18-week RTT process and a knowledge of the Trust Patient Access Policy and an agreement to adhered to these policies according to National Trust Guidelines, Waiting list management and 18 weeks guideline
• Responsible for the regular case note maintenance and accurate filing
• Books and arranges meetings when required.
• To provide support and cover to other areas to the Business Unit/Division and to undertake other duties as requested.
• Answer the telephone and take messages and deal with queries as required.

Closing date of applications: 5th October 2026

Interview date: 19th October 2026

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In Return We Will Offer

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

For further details / informal visits contact: Name: Jess Robins Job title: Operational Coordinotor Email address: [e-mail] Telephone number: 01332 783163