NHS Referrals Administrator - Backlog Support, Office-Based

Reed; Norwich; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS Norwich is seeking an experienced administrator to join a busy team supporting the referrals service. The role focuses on processing referral backlogs, updating records, and creating outcome letters from templates in a healthcare setting.

Based in an office, you will upload correspondence to patient records systems, liaise with clinicians for clarifications, and ensure accurate, confidential handling of information. Full training will be provided, including SystmOne usage.

Responsibilities

• Processing referral backlogs and updating records
• Creating and proofreading outcome letters from templates
• Uploading correspondence to SystmOne, ERS and service portals
• Closing referrals and maintaining accurate records
• Liaising with clinicians where clarification is required
• Printing and preparing letters for posting

Job description

NHS Norwich is seeking an experienced administrator to join a busy team supporting the referrals service. The role focuses on processing referral backlogs, updating records, and creating outcome letters from templates in a healthcare setting.

Based in an office, you will upload correspondence to patient records systems, liaise with clinicians for clarifications, and ensure accurate, confidential handling of information. Full training will be provided, including SystmOne usage.