Administration Assistant

Herefordshire and Worcestershire Health and Care NHS Trust; Upper Howsell; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

27 days leave + bank holidays

Generous NHS pension and enhanced pay

Flexible and agile working

Great maternity, paternity, and adopt.

Wide range of staff networks

Health and wellbeing opportunities

Staff benefits

Job summary

Herefordshire and Worcestershire Health and Care NHS Trust is seeking an enthusiastic Administration Assistant for the Minor Injury Unit. This full-time position involves welcoming patients, registering them on the computer, and directing them to the correct department while maintaining confidentiality and high standards of customer service.

Join a busy community hospital team, provide reception and administrative support, and help ensure smooth daily operations in a 7-days-a-week unit.

Qualifications

• Excellent communication skills.
• Able to work as part of a busy team.
• Organised and efficient with own workload.

Responsibilities

• Welcoming and registering patients onto the computer system.
• Booking patients into the department on the relevant computer system.
• Directing patients to the appropriate department or service and providing information.
• Support patient and visitor flow within the Minor Injury Unit with daily administrative tasks.

Skills

Communication skills

Teamwork

Organised

Education

Good standard of education

Job description

We are looking for an enthusiastic and reliable Administration Assistant to join our team. This is a full time post. The role offers a permanent opportunity for someone who is organised, flexible and able to work as part of a busy team. The Minor Injury Unit is open 7 days a week, from 9am to 9pm, and you will be joining a welcoming team providing a range of reception and administrative services to support the smooth and efficient running of the department. As an Administrative Assistant / Receptionist, you will play an important role in supporting patient and visitor flow within the Minor Injury Unit. Your duties will include welcoming and registering patients onto the computer system, providing information and directing patients to the appropriate department or service, and undertaking a variety of administrative tasks. If you are looking to join a welcoming team within a busy Community Hospital, we would love to hear from you. Applicants must read the attached guidance notes before submitting your application for full understanding of Trust requirements.Main duties of the job The role will involve a variety of administrative tasks as set out in the job description. Working closely with both the clinical and nursing teams, duties will include meeting and greeting patients face to face and on the Telephone, booking patients into the Department on the relevant computer system, The successful candidate will support the patient and visitor flow with daily admin duties within the Minor Injury Unit, which will include arriving patients on the computer system, directing patients to relevant Departments, you must demonstrate a professional and sensitive manner - maintaining confidentiality at all times. A good standard of education is required, previous experience of working in an admin / customer service setting and have excellent communication skills. You will need to be able to work as part of a team and be efficient and organised with your own workload.

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire. Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites. We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities. What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities
• Staff benefits | Herefordshire and Worcestershire Health and Care NHS Trust Sharing your data -As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.