Administration Assistant

Scotland; United Kingdom; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Flexible working options

Competitive salary

28 days annual leave

Local government pension scheme

Ongoing training

Career progression opportunities

Wellbeing support

Discounts and benefits network

Job summary

Police Scotland is seeking an Administrator to support the Information Disclosure Team. You will manage mailboxes, process basic FOI requests, and ensure timely, clear responses while handling sensitive information with care.

You will also assist with process improvements, templates, and guidance, and may arrange travel and stationery as needed. Flexible working options (WFH, Hybrid, Office) are available.

Qualifications

• Experience using IT systems including Microsoft SharePoint/Word/Excel/Outlook.
• Strong written communication and high attention to detail.
• Able to manage workloads, deadlines and priorities.
• Calm, professional approach when handling sensitive information.

Responsibilities

• Manage departmental mailboxes and correspond with the public and partner agencies.
• Research police systems to process basic FOI/Subject Access/PVG requests.
• Improve day-to-day service efficiency and processes.
• Log requests under FOI, Subject Access and PVG and issue responses.
• Order stationery and arrange travel for the department as required.
• Help improve templates, guidance and processes.

Skills

IT systems usage

Written communication

Workload management

Calm professional approach

Tools

SharePoint

Word

Excel

Outlook

Job description

Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.

Job advert

Are you ready for a job like no other?

As part of the team working in Police Scotland you can make a real difference by supporting our officers and staff across the second largest police force in the UK.

An exciting opportunity has arisen to be part of the Information Disclosure Team. We are looking for an Administrator to join the team.

This role plays a key part in administering requests in all matters covering Subject Access, Freedom of Information and the Protection of Vulnerable Groups, making sure the department mailboxes are managed and correspondence with the public and partner agencies is handled professionally, that requests are logged accurately, and that basic requests for information are handled lawfully, on time, and in a clear and helpful way.

Key responsibilities of the role include:

• You will manage the departmental mailboxes, corresponding with members of the public and partner agencies as required.
• You will conduct research on police systems to allow you to process basic requests to comply with the Forces obligations under the Data Protection Act, Freedom of Information (Scotland) Act and Protection of Vulnerable Groups (Scotland) Act.
• You will also help improve how the service works day to day.
• Logging requests under FOI, Subject Access and PVG requests and issuing responses.
• Ordering stationery and making travel arrangements for the department where required.
• Helping to improve processes, templates, and guidance.

Essential Criteria

• Experience of working with IT systems including Microsoft SharePoint/Word/Excel/Outlook.
• Strong written communication skills and attention to detail.
• Ability to manage workloads, deadlines, and competing priorities.
• A calm and professional approach, especially with sensitive information.

Full details regarding this vacancy can be found in the attached Role Profile.

Why join us?

• A supportive team and a role where your expertise really matters
• Opportunities to develop leadership and specialist knowledge
• Working options (WFH, Hybrid, Office) and location are flexible.
• Competitive salary with annual increments
• Full-time or part-time shift patterns
• 28 days annual leave and 6 public holidays
• Local government pension scheme for long-term security
• Ongoing training to develop your skills
• Opportunities for career progression and professional growth
• Comprehensive wellbeing support and dynamic work environment
• Exclusive discounts and savings through our rewards and benefits network

Applicants must be a British citizen, a member of the EU or other states in the EEA, a Commonwealth citizen or a foreign national free of restrictions.

Currently Police Scotland have guidance in place that allows appropriate roles to be operated on an agile basis, should you have an interest in working more flexibly then we would encourage your application.