Applications Analyst

Scotland; United Kingdom; Remote; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Local government pension scheme

Ongoing training

Comprehensive wellbeing support

Job summary

Police Scotland is seeking an ICT professional to join the Digital Division, delivering innovative software solutions across the Police Scotland ICT landscape. You will provide technical expertise across build, test, implementation, and support to meet business needs.

This role offers the chance to work on multiple projects, lead technical initiatives, and contribute to transformation from digital to being digital.

Qualifications

• Proven experience in building, testing, implementing and maintaining software applications.
• Ability to provide technical guidance to team members and customers.
• Strong problem-solving and collaborative skills.

Responsibilities

• Provide technical expertise for build, test, implementation, administration, support and documentation across Police Scotland ICT landscapes.
• Deliver second and third line support, troubleshoot, diagnose and resolve issues; manage vendor and customer liaison; ensure SLAs are met.
• Ensure QA processes; adhere to system build and testing standards.
• Undertake technical lead role on projects; create/maintain project plans; advise team and customers.

Job description

Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.

Callout/standby You will be required to participate in a standby/call out rota and you will be paid as follows:£43.68 per occurrence on the rota

Competency and value framework (CVF) level 2

As part of the team working in the Digital Division, you can make a real difference by supporting the provision of technology to our officers and staff across the second largest police force in the UK.

This is a fantastic opportunity to join a team delivering innovation and enabling technology through several projects to transform our services and meet our ambition of moving from 'doing digital' to 'being digital.'

Key Responsibilities:

• Provide technical expertise in respect of build, test, implementation, administration, support, maintenance and documentation of new and existing applications and innovative software solutions across the Police Scotland and SPA ICT landscapes.


• Operate proactively within an environment of closely managed projects providing regular task updates and supporting project management processes and provide second and third line support, including troubleshooting, fault investigation / diagnosis and resolution, vendor and customer liaison, and issue escalation; ensuring that relevant applications are fully functional, are meeting the business requirement and that all associated Service Level Agreements are being met.


• Ensure adherence to quality assurance processes including system build and testing standards.


• Undertake a technical lead role on relevant projects and initiatives, including creation/maintenance of project plans. Provide relevant technical advice/guidance to other members of the team and to customers within the Scottish Police Service and wider Criminal Justice community.


• Competitive salary with annual increments


• Full-time or part-time shift patterns


• 28 days annual leave and 6 public holidays (increases with service)


• Local government pension scheme for long-term security


• Ongoing training to develop your skills.


• Opportunities for career progression and professional growth


• Comprehensive wellbeing support and dynamic work environment


• Exclusive discounts and savings through our rewards and benefits network

Every role in Police Scotland plays a part in Keeping People Safe.

This is an opportunity to join a national organisation serving communities across Scotland, where integrity, fairness and respect are at the heart of everything we do.

Please Note - we are flexible on the base location however you will be aligned to one of the Police Scotland main offices; Aberdeen, Inverness, Stirling, Dundee, Fife, Edinburgh, Dumfries or Glasgow.

Police Scotland serves over 5 million people across Scotland's cities, towns, rural and island communities.

Our 2030 vision is for safer communities, less crime, supported victims and a thriving workforce.

We are committed to equality, human rights and building a workforce that reflects the communities we serve.

You should have been resident in the UK for a minimum of fiveyears immediately prior to application for this role

Currently Police Scotland have guidance in place that allows appropriate roles to be operated on an agile basis, should you have an interest in working more flexibly then we would encourage your application.