Administration Coordinator

University College London Hospitals NHS Foundation Trust; Greater London; Presencial; GBP 22.000 - 30.000; Jornada completa

Descripción de la vacante

University College London Hospitals NHS Foundation Trust (UCLH) is seeking an administrator to join the Infection Division’s admin team. You will work at the outpatient clinic reception, booking appointments and performing a variety of complex administrative duties to support clinicians and patients.

You will be the first point of contact for patients, the public and other healthcare staff, ensuring a high standard of service with a patient-centred approach.

Formación

• Excellent communication skills are essential.
• Booking various appointments and carrying out complex administrative duties.
• First point of contact for patients, public and healthcare staff.

Responsabilidades

• Work at outpatient clinic reception and book appointments.
• Support Infection Division with a range of administrative tasks.
• Be flexible to assist and cover for other administration team members when required.

Conocimientos

Excellent communication

Appointment booking

Administrative duties

Patient care

Descripción del empleo

You will work alongside other members of the Hospital for Tropical Diseases administration team to provide a high level of support for the Infection Division. You will be required to work at the outpatient clinic reception and be responsible for booking various appointments as well as carrying out a variety of complex administrative duties. Excellent communication skills are essential, as is a focus on patient care.

At the request of your line manager, you may be requested to provide assistance and cover for other members of the administration team within the Division when required.

You will be the first point of contact for patients, members of the public and other

healthcare staff based outside of the division. It is important to provide an

excellent level of service to our patients including being friendly, helpful and

approachable at all times.

You will work alongside our doctors and nurses to support them in the

administrative tasks required to carry out the clinical work in the department. You

will also be required to have a level of knowledge to explain and guide these

colleagues through the several complex administrative pathways we use.

We expect you to be hard working, engaged and supportive towards your

colleagues. You will have to learn and practice a number of different

administrative functions, and to offer feedback and suggestions to improve the

service.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

For further details / informal visits contact: Name: Eleanor Pannell Job title: Administration Team Leader Email address: [e-mail]