Property Maintenance Administrator (Planned)

Housing co; Falkirk; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

35 days holiday pro rata

Training and development opportunities

Job summary

Link's C~urb division in Falkirk is seeking an experienced Property Maintenance Administrator (Planned) to join the Planned Maintenance Team. You will provide administrative support across property maintenance and Landscaping services, ensuring timely appointment confirmations and efficient service delivery.

The role requires IT literacy, strong communication, and experience in housing repair issues, with the ability to handle inquiries from internal and external customers.

Qualifications

• Experience providing administrative support.
• Knowledge of housing repair issues.
• Excellent customer service skills.

Responsibilities

• Confirm appointments for planned investment programmes.
• Liaise with suppliers and colleagues.
• Process invoices and payments.
• Update internal housing management system with coding.

Skills

Administrative experience

Customer service

IT literacy

Strong communication

Education

SCQF level 6 / SVQ level 3 in Business Administration

Tools

Aareon housing management system

Microsoft Office

Job description

Property Maintenance Administrator (Planned)

Job Title: Property Maintenance Administrator (Planned)

Location: This post is based at Link's Falkirk office.

Hours of Work: 35 hours per week - Monday - Friday, 9:00am - 5:00pm

Alternative working patterns and/or working arrangements will be considered.

The Role

At C~urb, part of Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.

C~urb is looking for an experienced Property Maintenance Administrator to join our Planned Maintenance Team who will contribute to the provision of a high-quality service to all its customers. The role will also provide administrative support to our Landscaping service, ensuring the effective delivery of services across both teams. The Property Maintenance Team are committed to achieving a ‘right first time’ result for our customers and the post holder will be an integral part in achieving this target.

The post holder will be flexible within the remit of the property maintenance service and will use their initiative to advise and resolve both internal and external customer enquiries.

Reporting to the Planned Maintenance Supervisor, you will be responsible for all aspects of administration in line with our property maintenance service procedures, including confirming appointments for our planned investment programmes, liaising with suppliers and colleagues, processing invoices and payments and updating systems as required.

All property maintenance works will be processed through Link’s internal housing management system [Aareon] ensuring all appropriate coding is used.

About You

As an experienced Administrator, you will have relevant experience of providing administrative support. You will be educated to SCQF level 6/SVQ level 3 or equivalent in Business Administration or in another relevant discipline and will have knowledge and experience of housing repair issues.

The Property Maintenance Administrator will have knowledge of and commitment to providing excellent customer service and relevant experience of providing a frontline service to a range of customers.

This role requires a high standard of IT literacy and intermediate knowledge of Microsoft office systems. The successful postholder will have strong communication skills, both verbal and written.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link's values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency.

For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job Information Pack here .

What’s in it for you?

As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.

As a C~urb employee, you’ll likely benefit from the following:

• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards subject to terms of the scheme
• 35 days' holiday per year (inclusive of public holidays) pro rata plus an additional 1 days' pro rata holiday per year after 1 years' service up to a maximum of 40 days per year
• Opportunity to buy and sell holiday days
• Enhanced company sick and family friendly pay
• Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership
• Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options
• Access to a Salary Exchange car leasing scheme, subject to the terms of the scheme
• Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services
• Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
• Access to purchase annual corporate clothing vouchers
• Access to a credit union savings and borrowing scheme

You will work with colleagues who offer support to ensure our customers’ expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.

This role is subject to Level 1 Disclosure check under the Disclosure (Scotland) Act 2020.

Closing Date: 11:59pm on Sunday 22 November 2026

Interview Date: Interviews are being held on Tuesday 8 December 2026 and Wednesday 9 December 2026 at Link’s Falkirk office.

We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds and from anyone who shares our commitment to inclusion. Our interview locations have step free or level access therefore may be accessible to applicants using mobility equipment such as wheelchairs and walking equipment however, if you have any specific access

requirements, please let us know and we will be happy to provide more information and/or support.

As a Disability Confident Leader, we will interview all disabled candidates who meet the essential criteria.