Administration Assistant

Esneft; Colchester; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

NHS Pension

27 days annual leave (pro rata)

Staff discounts

Job summary

ESNEFT is seeking a motivated administrator to provide a consistent administration service across the team. You will assist with referrals, bookings, patient contact by telephone, and reception duties at different clinic sites, handling letters and records efficiently.

You will use Community and acute hospital systems and adapt to new systems as they are introduced, delivering a smooth, proactive service to staff and patients. This fixed-term role is part-time (30 hours/week) with pro rata pay.

Qualifications

• Experience in customer service within a clinical or hospital setting.
• Familiarity with NHS patient data and confidentiality practices.
• Knowledge of NHS administration systems and processes.

Responsibilities

• Provide admin support to clinical teams and services.
• Reception cover at multiple clinical sites on a rota basis.
• Check data in community/hospital systems and amend as needed.
• Undertake routine admin tasks independently and support colleagues.
• Deliver timely admin support and escalate urgent matters when required.

Skills

Previous Customer Service

Knowledge of SystmOne

Knowledge of Care Flow

Knowledge of Evolve

Education

GCSE English and Maths

Job description

Main area Administration Grade NHS AfC: Band 2 Contract 11 months (Fixed term until 15th August 2027) Hours Part time - 30 hours per week (per annum pro rata) Job ref 432-HR856-26

Site Mill Road Therapy Centre Town Colchester Salary £25,272 per annum pro rata Salary period Yearly Closing 08/10/2026 23:59 Interview date 12/10/2026

We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.

Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits

Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

Job overview

We are looking for a motivated administrator to provide a consistent provision of administration support to the team.

You should be able to deliver a high standard of an administrative tasks on a daily basis. Tasks will include accepting patient referrals/booking clinic appointments/Patient contact via telephone/reception duties at various clinic locations/generating clinic letters.

You will utilise the required technology in NEECS Community and Acute hospital systems / new technology or system (s) that are introduced and support other team members to do so to deliver an efficient administrative service

Proposed interview date: 12th October 2026

Main duties of the job

Supporting the clinical teams by providing the relevant admin support.

Reception cover at various clinical sites on an Ad-Hoc basis.

Check all data on Community and hospital systems and amend where appropriate.

Undertake routine tasks on own initiative and support other team members to undertake the full range of administrative activities.

Provide a range of routine administrative support relevant to area, ensuring that urgent matters are actioned and escalated without delay.

Working for our organisation

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Detailed job description and main responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person specification

Experience

• Previous Customer Service Experience
• Knowledge of SystmOne
• Knowledge of Care Flow
• Knowledge of Evolve

Qualifications

• GCSE or equivalent in English and Maths

Knowledge

• Confidentiality and Data Protection
• Understanding and knowledge of patient needs within the NHS

Please note that where response levels are exceptional we may close the post before the specified date, therefore early application is recommended.

Please make sure that you read the Job Description and Person Specification attached and that your statement in support reflects this as your application will be judged against these criteria.

If you require any information in an alternative format or have any access needs for the application process, please contact us.

Secondment - if you are interested in undertaking a role on a secondment basis, please ensure that you have discussed this with your current line manager prior to submitting your application. Please note if you are already an employee of ESNEFT fixed term roles will only be offered on a secondment basis.

When providing reference details please provide email addresses so references can be sought promptly to cover the last 3 years of employment.

Successful candidates may be charged for their DBS check. Please ensure you read the information found in the attached DBS Information document

The Trust is committed to its staff and their development and to equal opportunities and diversity. Applications are welcomed from all sections of the community.

Whilst we welcome applications from all and your application will be considered on individual merit, if you are offered a position and require a Skilled Worker Certificate of Sponsorship we may not be able to process your application to the final stage due to Home Office eligibility. Please note Band 2 roles are not eligible for sponsorship.

In submitting an application form, you authorise East Suffolk and North Essex NHS Foundation Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.

We would like to take this opportunity to thank you for your interest in East Suffolk and North Essex NHS Foundation Trust; we look forward to receiving your application for employment.

We do not charge any fees at any stage of our recruitment process, including job applications, interviews, sponsorship arrangements or employment offers

Employer certification / accreditation badges

Name Rachel Whitworth Job title Operational Co-ordinator for Integrated Therapies Email address [e-mail] Telephone number 07591 986836